Administrative Support

CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives.

Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes.

On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: Life Vest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.

HFMS (Heart Failure Management system) is a non‑invasive, patch‑based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.

Responsibilities

• Manage all Patients/Hospitals/Physicians related processes and documents.
• Manage/supervise the logistic shippings & returns of Life Vest spares and sets.
• Create/maintain relationships with hospitals to support with specific needs or information such as shipping documents, manuals, declarations, patients’ activations/dismissions, schedules, etc.
• Support the Sales Team.
• Interact with the Invoicing and Orders/Credit Collection Team.
• Interact with the Tech Support Team.
• Interact with ZOLL EMEA colleagues and the German central warehouse.
• Document management: input patients’ records into ERP; issue shipping documents; handle fitting/prescription and dismission documents intake and upload to ERP system and One Drive; intake purchase orders and upload to ERP system and One Drive and internal sharing; create new hospital accounts; create and update physician directory.
• Logistics activities: inventory check on the national territory; inventory management: allocate medical device components; courier shipping management: check/order/monitor/ship/track medical device components; coordinate and manage returning shipments and support urgent shipments.
• Regular reporting, analyses and forecasting (e. g., monthly reports on total number of shipments/returns/top urgent deliveries/open complaints/new Life Vest sets orders vs number of fittings).
• Quality management: check and replace expiring items/damaged items, interact with the German warehouse and communicate with logistics partners.
• Competencies
• Native Italian speaker and fluent English.
• Solid MS Office expertise, with a strong focus on Excel (advanced level) and confidence with ERP systems.
• Organized, precise, respectful, friendly, team‑oriented with well‑developed interpersonal skills both internally with co‑workers and externally with customers and business partners.
• Goal‑oriented thinking with a strong hands‑on mentality and persistent approach.
• Pay
• Pay

Range: 28/33K Euro.

The compensation range indicated in this job posting represents an estimated average range for the position.

The final remuneration will be determined based on the selected candidate’s experience, skills, and qualifications, in accordance with applicable EU pay transparency and pay equity requirements.

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