Strategic Account Executive - Italy

About Eleven Labs Eleven Labs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model.

Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta.

Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.

We’ve raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms

• Eleven Agents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• Eleven Creative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• Eleven API gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives.

We are researchers, engineers, and operators.

IOI medalists and ex-founders.

If you want to work hard and create lasting positive impact, we want to hear from you.

• How we work
• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining the company means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: the company proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

We're looking for an experienced, driven Strategic Account Executive to drive the company' growth across Italy's largest enterprises.

Our ideal candidate has a well-established network and a proven track record of selling to C-level and senior decision-makers at major Italian organizations - and is passionate about the transformative possibilities of AI voice technology.

In this role you’ll act as a strategic partner and trusted advisor, enabling clients to leverage our industry-leading models and Eleven Agents - our end-to-end platform for building and deploying AI voice agents - to reimagine their customer experience, internal workflows, and monetization strategies.

In this role you will

• Build and manage a growing portfolio of strategic accounts across Italy - with a focus on Financial Services & Insurance, Telecommunications, Healthcare, and Utilities - to help the company meet its revenue goals.
• Identify new business opportunities where the company’ conversational AI capabilities - including Eleven Agents - can drive customer engagement, contact center automation, and operational efficiency.
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends - particularly as they apply to regulated Italian industries
• Demonstrate expertise - or a strong willingness to learn - about conversational AI and how the company’ voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants
• Develop and execute account strategies to expand the company’ presence within key enterprise verticals, navigating complex procurement and organizational structures.
• Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

• 7+ years of quota‑carrying strategic sales experience in Saa S or technology, ideally with exposure to AI, generative AI, LLM‑based products, or API‑driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Italian enterprise landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C‑suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Italy, with the ability to accelerate deal velocity within complex organizational structures
• Comfort operating in an early‑stage, high‑growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer & product‑driven mentality that prioritizes client satisfaction & scale
• Native or full professional proficiency in Italian; strong English for internal collaboration
• Location

This is an in-country role with a preference for a candidate based in Milan.

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We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

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