About The Role
We’re looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon. You’ll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You’ll Do
- Respond to customer queries through social media and digital platforms.
- Provide clear, accurate information and effective solutions.
- Manage complaints professionally and elevate complex cases when needed.
- Communicate with empathy while maintaining a professional, customer-first approach.
- Follow established quality standards and company procedures.
- Meet individual productivity and performance targets.
What You Bring
- Fluent Italian, both written and spoken.
- Intermediate English (B1/B2).
- Typing speed of 20+ words per minute.
- Strong communication, problem-solving, and interpersonal skills.
- A genuine customer-focused mindset.
- Ability to work efficiently in a fast-paced digital environment.
- Basic computer skills and familiarity with social media platforms.
Contract & Working Conditions
- 12-month initial contract, with the possibility of renewal.
- Full-time: 40 hours per week.
- 8-hour shifts on a rotating schedule.
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance.
- Free Portuguese language classes.
Salary & BenefitsWithout Company Accommodation
- Base Salary: €1,366.17/month
- Performance Bonus: Details shared during the recruitment process with the company.
With Company Accommodation
- Base Salary: €1,040.68/month
- Performance Bonus: Details shared during the recruitment process with the company.
Why Join?
- Work in a truly international and multicultural environment.
- Receive full on-boarding and professional training.
- Access career development and progression opportunities.
- Benefit from relocation assistance and support with your move.
- Enjoy a stable 12-month contract with the possibility of renewal.
- Learn Portuguese for free and make the most of your experience abroad.
If you’re fluent in Italian, enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you’ve been waiting for.
#J-18808-Ljbffr
Italian Social Media Customer Specialist in Lisbon w/Relocation & Accommodation in Salerno datore di lavoro: Tavrion Dynamics
Unisciti al nostro team internazionale di Social Media Advisor a Lisbona, dove la tua passione per il servizio clienti e le tue competenze linguistiche in italiano saranno valorizzate. Offriamo un ambiente di lavoro stimolante con opportunità di crescita professionale, corsi di lingua portoghese gratuiti e supporto per il trasferimento, il tutto in una delle città più affascinanti d'Europa. Con un contratto di 12 mesi e un pacchetto di benefici completo, lavorare con noi significa investire nel tuo futuro in un contesto multiculturale e dinamico.
