Overview
In this role you will be the dedicated contact for the Italian market, following up on overdue payments and negotiating repayment terms. You will collaborate with Sales, Customer Success and Customer Care to keep accounts on track and resolve billing queries. You’ll manage cases in Salesforce, handle cancellations, and support complex collections with external agencies. The position sits within SumUp’s Credit Management team, supporting growth in Italy as part of our cross-market fintech platform.
Retribuzione / Benefits
- annual L&D budget of 2000
- 22 days of annual paid leave
- 32 hours of Ex Festivita
- public holidays and special leave days
- corporate pension contributions
- Employee Assistance Programme
Responsabilità
- Contact merchants to collect overdue subscription payments and negotiate repayment plans
- Respond to billing, payment and subscription queries from Customer Success and Customer Care
- Manage cases in the Finance Salesforce queue in line with service levels
- Process cancellation requests and other account changes accurately and timely
- Collaborate with external debt collection agencies on complex cases
- Read and interpret financial information across SumUp platforms, primarily Salesforce
Requisiti fondamentali
- Fluency in Italian (native or near-native) and good working English
- Experience in a customer-facing role involving negotiation, sales conversations or payment collection
- Comfort with Excel and financial/administrative data
- Strong written and verbal communication with a sales-oriented approach
- Genuine energy and willingness to learn, with interest in finance or credit operations
- Nice to have: Salesforce or Tableau; additional fluency in Spanish, French or German
- strong communication
- negotiation
- customer-centric approach
- Excel
- Salesforce
- Tableau
Junior Credit Management Analyst w/ Italian datore di lavoro: SumUp
SumUp è un datore di lavoro eccezionale, offrendo un ambiente di lavoro stimolante e inclusivo nel cuore di Milano. Con un forte impegno per la diversità e l'inclusione, i dipendenti possono beneficiare di opportunità di crescita professionale attraverso un budget annuale dedicato alla formazione e di un programma di opzioni azionarie virtuali. Inoltre, la cultura aziendale promuove il benessere dei dipendenti con generosi giorni di ferie e supporto per la salute mentale, rendendo SumUp un luogo ideale per costruire una carriera significativa e gratificante.
