Flight Coordination Officer

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Sirio , a premier global aircraft management company, is looking for a

Flight Coordination Officer to join our dynamic team. This position will be based at our offices in

Milan , Italy.

With over 40 years of experience and a vital member of the Directional Aviation Portfolio, we have created a reputation for excellence in managing a fleet of nearly 20 aircraft.

Our success is attributed to the dedication of our team of over 100 talented aviation professionals, strategically positioned around the world.

What Impact Will You Have?

As a Flight Coordination Officer, you will serve as the client’s expert for all aspects of their aircraft operation.

Working as the central point between the owners, our internal teams, the flight crew and our world class global and tactical operations center, a Flight Coordination Officer works to flawlessly execute personalized and unique travel experiences.

The role is highly dynamic, requiring seamless integration of three core pillars of the business: Dispatch Operations, Client Services & Charter Sales.

Our Flight Coordination Officers serve as the vital link between aircraft owners, charter clients, flight crews, and global ground partners, always ensuring the highest standards of safety.

The heart of this role is well established and has a clear path for development.

Sirio is evolving and scaling at an exciting pace and we are specifically seeking individuals who are ready to evolve with us.

• Overview of Responsibilities
• Full-scope planning of all client schedules, consistently anticipating needs and expectations to effectively prepare an itinerary, confirm arrival and departure reservations, verify travel documentation & catering requests, arrange ground transportation and ensure delivery of any special requests.
• Conduct structured flight feasibility assessments evaluating aircraft availability (including MEL restrictions, airspace requirements, and APU status), crew availability/qualifications, and Flight-Risk Assessment (FRAT).

Build complete flight planning packages and operational documentation for flight crews ensuring compliant routes are filed.

• Analyze the operational environment of the flight through NOTAMs, aeronautical publications, aircraft status, and weather reports.

Includes performing detailed Aerodrome Suitability Assessments to ensure destination, alternate, and emergency airports are fully suitable.

• Obtain, verify, and manage overflight and landing permits prior to departure, coordinate airport slots, and ensure all operational clearances are secured before flight release.

Organize ground services, including fuel arrangements, handling, crew accommodation, and ground transportation.

Coordinate with flight support providers, handlers, and operational partners to ensure all preflight requirements are in place.

• Monitor daily flight activity, including the initiation, continuation, diversion, or termination of a flight, establishing communication with the aircraft.

Work closely with pilots and crew members to ensure that all flight operations are conducted safely and efficiently, actively promoting and implementing the company SMS to ensure accident prevention is a priority.

• Monitor, manage, and verify crew rosters prior to flight release, ensuring strict compliance with Flight Time Limitations (FTL) and international fatigue management regulations.
• Manage the renewal and maintenance of operational documents, certificates, and permits required for the fleet to operate globally, including BOE, Decals, and Customs Waivers.

Provide critical operational reports and data required for compliance updates, such as Third Country Operator (TCO) specifications for UK airspace operations.

• Collaborate closely with the Ground Operations team to monitor fleet fuel consumption and ensure the strict, consistent application of the new European fuel policy.
• Expertly guide clients through dynamic conversations related to maintenance, liaising with internal teams to strategically schedule planned maintenance around known travel plans and peak travel periods.

Effectively work through the impact of AOG events to the client’s schedule, including sourcing supplemental lift options, if needed.

• Identify potential revenue opportunities for clients, evaluate incoming charter flight inquiries against fleet availability, operational constraints, and specific client requirements.

Calculate accurate and competitive charter flight quotations.

• Liaise directly with brokers or end clients to arrange customized catering, ground handling, and bespoke travel preferences.
• Collaborate with internal departments to verify payment terms and the issuance of proforma invoices.
• Work effectively in a fast-paced, dynamic environment, while maintaining the highest level of professionalism.

Successfully prioritizing multiple objectives with constantly shifting priorities, with the ability to independently recognize and address/escalate issues as they arise.

• Maintain strict confidentiality in all cases regarding client information and travel schedules.
• Ability to quickly learn and assimilate to Sirio business model.
• As our operation is 365/24/7, the role requires a willingness to be flexible to support our clients when required.
• Preferred Requirements
• Exceptional level of customer service experience, working with high-net-worth individuals, in a private aviation and/or luxury service environment.
• Knowledge of Flight Operations Regulations in regard to Part 91 or 135 airline operations with emphasis on high-level experience in international travel planning.
• Experience effectively multitasking multiple tech platforms, managing a high-volume email system and the aptitude to learn customized company databases.
• Excellent interpersonal, oral/written/video communication and problem resolution skills.
• Contract & Work Conditions
• Contract Type: Permanent contract, CCNL Trasporto Aereo. Salary range: 40-55.000 € gross annually
• Working Hours: Flexible working hours, typically between 9:00 AM and 6:00 PM, Monday to Friday, with a compensated on-call rotation.
• Work Mode: Hybrid
• Private health insurance
• Private pension fund matching contributions
• Complimentary on-site parking

We understand that not every candidate will meet every requirement listed above.

If your experience is close and you believe you could succeed in this role, we encourage you to apply.

We are committed to building a diverse and inclusive team, and we welcome applications from individuals of all backgrounds.

Employees are the Foundation of a Service Company

Recognizing that our people drive our success, we prioritize creating an environment where each team member can thrive and contribute meaningfully.

Fanatical Attention to Detail

Safety is always #1 at Sirio. Your commitment to precision is essential in ensuring that every task, project, and interaction is executed with utmost accuracy and excellence.

Maintain a Long-Term Approach to Relationships

Cultivating enduring relationships with colleagues, vendors, and clients is crucial to our success.

Your kindness, courtesy, and commitment to sustained partnerships contribute to our collaborative environment.

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