Junior Consultant / Service Delivery Associate - FinTech

Role Overview

We are hiring a Service Delivery Associate to join our Service Delivery team at the Sim Corp office in Pistoia or Trieste.

Service Delivery Consultants are skilled professionals who contribute to the growing support and maintenance of Sim Corp clients, by providing best practices market solutions and deploying services related to the usage of Sim Corp Dimension and beyond.

As part of an international company, you will be in contact with clients and experts from all over the world.

You will be able to access an international network of people that can assist you grow professionally and personally.

You will have the opportunity to work closely with your team, share relevant thoughts and ideas and have a high team spirit.

Our consultants provide front‑to‑back solutions, incident and problem management, small changes or enhancements to current or future customer flows, increasing the automation level and (or) the end‑user experience and satisfaction.

We are always looking for innovative solutions to improve the service and to make it functional for customers.

Responsibilities

• Evaluate problems and issues which occur in Sim Corp Dimension at internal or external clients to provide convincing and timely solutions.
• Co‑operate closely with Sim Corp colleagues and the Sim Corp clients to prioritize and provide best‑practice solutions.
• Advise and service our clients by providing best‑practice market solutions related to the usage of Sim Corp Dimension in an optimal, future‑oriented way.
• Implement additional functionality in Sim Corp Dimension for existing customers, also addressing issues in new areas of expertise to fulfil our clients’ demand for additional, value‑adding functionality.
• Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements.
• Co‑operate closely with other professionals within Sim Corp to share knowledge and ensure efficient solutions for the clients.
• Contribute to knowledge transfer by conducting training or ad‑hoc coaching and developing new training to ensure the clients use the software in an optimal way.
• Contribute to wider policy making including the development of practices, processes and procedures, and provide input to the strategic direction of the function.
• Work on the EMEA shift, with occasional weekend and public holiday duties. Extended hours may also be required at times.

Qualifications

• Educational background in STEM or Finance.
• Know‑how in at least one of the following areas: Front Office, Back Office, Accounting processes or Financial Transaction Workflows.
• Good methodical skills and attention to detail.
• Problem‑solving skills and a solution‑focused attitude.
• Proven record of delivering high client satisfaction.
• Ability to work well in a time‑sensitive situation.
• Efficient communication and consulting skills.
• Team spirit and a desire to share your knowledge.
• Fluency in English; additional language abilities would be of advantage.

Benefits

• Hybrid working model (2 days per week in the Pistoia/Trieste office).
• Health insurance and pension plan connected to labor agreement.
• 13th and 14th‑month pay, plus annual performance bonus.
• Ticket restaurant (8.50 EUR per day).
• Professional training and courses (starting from a 3‑week Sim Corp Dimension Academy).
• Possibility to develop your career in an international environment.
• Integration events and health‑related initiatives.
• Up to 20 remote workdays abroad per calendar year.

Sim Corp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work.

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