Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Main duties and responsibilities
- Verify and refund Tax Free Forms to international travellers
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports as needed
- Observe Global Blue and Merchant's policies, guidelines and procedures
Main KPIs
- Number of refunded transactions
- Refunding mistake ratio
- Reporting and collaboration
- Reporting line: Issuing & Refund Coordinator
- Mainly cooperates with:
- Peers at same and other Refund/Downtown Points
- Quality Assurance
- Processing Refund & Security Manager
- Merchants' staff
- Sales organization
Background and Education
- University degree
- Helpful: a commercial background
- Helpful: experience in face to face customer contact
- Helpful: experience in managing tills
- Helpful: airport, retail or front office experience
- Helpful: customer service experience
Specific skills and knowledge
- Must be fluent in English.
- Other helpful languages in order of relevance: Chinese, Russian, Arabic
- Must be dedicated to service and customer satisfaction
- Must be experienced in using office software
- Must be trustworthy to handle large amounts of cash
- Must have a clean criminal record
- Must be able to handle stress
- Must be nimble but thorough
- Must be a good team player
- Must be flexible in terms of working hours
- Previous working experience is a plus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
WELCOME TO THE FUTURE OF COMMERCEAbout Shift4
Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4's commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world's largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.
About Global Blue
Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.
A Global Leader in Financial Technology
- 75+ Countries
- $300+ Billion Processed Annually
- 300,000+ Customers
- 1,200+ Technology Integrations
- 5+ Billion Annual Transactions
- 100+ Payment Methods
Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.
Shift4Cares
We take corporate social responsibility seriously and strive to make a positive impact on the world around us.
Join Our Team
Our people are our greatest asset, and we're always looking for driven and innovative individuals to join our fast-growing team.
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