Founded in Italy in 2018 by Franco and Giacomo Loro Piana, SEASE is a lifestyle brand that blurs the boundaries between classic menswear tailoring and high-performance activewear, offering an uncompromising level of quality.
Essential and contemporary, SEASE offers a wardrobe designed for passions and lifestyles that move seamlessly between the city and the outdoors.
Inspired by the tradition of men’s tailoring, the brand creates comfortable and informal garments while incorporating high-performance technical elements into everyday urban wear.
Since its launch, SEASE has rapidly gained international recognition, expanding its retail presence with boutiques in Milan, Paris, Seoul, Dubai, Geneva, Monte Carlo and Abu Dhabi, as well as seasonal destinations including St. Moritz, Courchevel, Gstaad, Forte dei Marmi and Sardinia.
To strengthen our E-commerce, Digital Marketing & Customer Care team, we are looking for a Junior E-commerce & Customer Experience Specialist.
This is a hands-on and cross-functional role, ideal for someone who wants to build a solid understanding of how an e-commerce business operates within the high-end luxury sector.
The successful candidate will have the opportunity to work closely across the different activities involved in the day-to-day management of the online channel and customer experience: from order and stock management to customer care, product management, content and online merchandising.
The position is open both to recent graduates looking for their first professional experience and to candidates who have already gained some initial experience in e-commerce, customer care or similar roles.
The Role
You will join the E-commerce, Digital Marketing & Customer Care team and actively contribute to the day-to-day management of our e-commerce business.
We are looking for someone who is precise, organised and reliable, with a hands-on mindset and a genuine interest in understanding the different dynamics that contribute to the successful operation of an e-commerce platform and the delivery of a high-quality customer experience.
E-commerce Operations
Your main responsibilities will include:
- Monitoring stock availability and stock turnover;
- Managing product picking flows and allocating orders across different warehouses;
- Working closely with logistics partners, stores and internal teams to ensure efficient order management;
- Monitoring shipments and liaising with couriers to manage and resolve any delivery-related issues;
- Using Shopify and the management tools connected to the e-commerce platform on a daily basis.
Customer Care & Clienteling
You will be directly involved in building relationships with our clients across the Brand’s different touchpoints:
- Managing customer enquiries via email, WhatsApp and telephone;
- Supporting e-commerce, retail and wholesale clients;
- Handling enquiries related to orders, deliveries, exchanges and returns;
- Helping to reduce returns by proposing alternative sizes or products whenever possible;
- Supporting up-selling and cross-selling activities;
- Developing one-to-one relationships with top clients and potential premium clients as part of our clienteling activities.
Site Management, Content & Online Merchandising
You will also support the day-to-day management of the website, including:
- Uploading, updating and managing products on Shopify;
- Supporting the drafting and English translation of product descriptions;
- Supporting online visual merchandising activities;
- Collaborating on the creation and optimisation of website content from an SEO perspective;
- Supporting reporting activities and the analysis of key e-commerce performance indicators.
Who We Are Looking For
The position is aimed at junior profiles, including both recent graduates and candidates with some initial experience in similar activities.
For recent graduates, academic backgrounds in Communication, Marketing, Fashion or related fields will be considered an advantage, although we are also open to candidates from other academic backgrounds.
Above all, we are looking for someone who demonstrates:
- Excellent written and spoken English;
- Strong organisational and prioritisation skills;
- A high level of accuracy and attention to detail, including in operational activities;
- Strong problem-solving skills and the ability to quickly find solutions to day-to-day issues;
- A natural customer-oriented mindset;
- The ability to collaborate effectively across different teams and functions.
Previous experience with Shopify or other e-commerce platforms, as well as experience in the fashion, luxury or retail industries, will be considered an advantage but is not an essential requirement.
What the Role Offers
This position offers the opportunity to gain hands-on experience in the management of a high-end luxury fashion e-commerce business, working within a team that combines expertise across E-commerce, Digital Marketing and Customer Care.
While the role has a strong operational component, it also provides a comprehensive overview of how the e-commerce channel works, allowing you to progressively develop an understanding of its key areas: product and stock management, orders and logistics, customer relationships, online merchandising, content and performance analysis.
