In sintesi
- Mansioni: Sviluppa soluzioni innovative per trasformare le esperienze dei clienti con Salesforce.
- Azienda: Salesforce, leader mondiale nel CRM AI con una cultura collaborativa.
- Benefit: Salario competitivo, formazione continua e opportunità di crescita professionale.
- Altre informazioni: Ambiente dinamico con eccellenti opportunità di carriera.
- Perché questo lavoro: Lavora con tecnologie all'avanguardia e fai la differenza nel mondo degli affari.
- Qualifiche: Esperienza in IT, programmazione orientata agli oggetti e capacità di lavorare in team.
La retribuzione prevista è compresa tra 80000 - 100000 € per anno.
DEPARTMENT DESCRIPTION
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — e un coinvolgimento di successo include raccomandazioni per l'azienda per supportare un uso più profondo e pertinente della piattaforma Salesforce.
OVERVIEW OF THE ROLE
Salesforce is currently seeking a Technical Consultant to join our Professional Services team within the Customer Success Group (CSG). Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.
YOUR IMPACT
- Become a highly certified and recognized Salesforce expert.
- Help clients consistently meet/exceed goals and metrics.
- Contribute to customer success through front and backend solution development and release management.
- Deliver high client satisfaction (CSAT).
- Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
- Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
- Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution.
- Lead the evaluation of business and technical requirements from a senior level.
- Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
- Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
REQUIRED QUALIFICATIONS
- 5 years of experience minimum in IT space.
- Hands-on technical and solution implementation experience in a relevant software domain, as well as coding experience in object oriented languages.
- Ability to analyze, design, and optimize business processes via technology and integration.
- Ability to support customers and project members in rationalising and deploying emerging technology.
- Ability to work independently and as part of a distributed team.
- Ability to learn new technologies as well as good presentation, communication and facilitation skills.
- Available to travel regionally and occasionally internationally depending on customer needs.
- Degree or equivalent relevant experience required.
- Proficiency in both English AND Italian languages.
- Strong background in object-oriented programming (e.g., Java) and understanding of REST/SOAP API design, microservices, and event-driven architectures.
PREFERRED
- Salesforce Certifications.
- Experience with the Salesforce Platform and / or other CRM products.
- Experience with Salesforce Revenue Cloud and / or other products in the billing and revenue space (Conga, CloudSense, Zuora).
- Ability to build and manage relationships both internally and externally.
- Experience working in a senior consulting or technical lead role working with matrix teams at a top-tier consultancy or system integrator.
- Familiarity with AI-assisted development tools.
Technical Consultant datore di lavoro: Salesforce, Inc.
Salesforce è un datore di lavoro eccezionale, offrendo un ambiente di lavoro flessibile e collaborativo a Roma e Milano, dove l'innovazione e il successo del cliente sono al centro di tutto. Con opportunità di crescita professionale attraverso programmi di formazione estesi e certificazioni, i dipendenti possono sviluppare le proprie competenze in un contesto che valorizza la diversità e l'inclusione. Inoltre, la cultura aziendale promuove un equilibrio tra vita lavorativa e personale, permettendo ai consulenti tecnici di eccellere e contribuire a trasformazioni significative per i clienti.
