This exciting opportunity sits within a multidisciplinary, team the MRO Returns and Logistics co-ordinator is responsible for accurately receiving and processing customer returns in the MRO shop environment ensuring alignment with departmental objectives and regulatory requirements.
Scope of Responsibilities
- This role ensures all received items and paperwork comply with company and regulatory requirements. Responsibilities include precise data entry into the ERP system, managing in-house and external repairs, tracking shipments, maintaining compliance and facilitating clear communication across team.
- Being highly diligent, organised and having strong attention to detail is essential for this role.
- Willingly undertake additional tasks and responsibilities within the MRO team outside of your main duties, in support of cross-functional teamwork and business objectives.
- Proactively flag and help investigate any documentation, data, or compliance issues
- Share information and process performance in QRQC (Quick Response Quality Control) meetings
- Maintain a clean, safe, and organised work area in line with 5S principles
- demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation
- Proactively communicate any risks or opportunities related to meeting the business objectives
- Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performance
Key Responsibilities and Duties
- Receive, inspect, and photograph all incoming parts from customers, ensuring detailed visual records are maintained
- Verify all relevant paperwork is present and accurate upon receipt
- Enter all information accurately into the ERP system
- Book in parts for in-house repair ensuring proper routing and allocation within the facility
- Review approved supplier list to ensure we are only sending items to repair to approved contractors/subcontractors
- Request RMAs (Return Material Authorisations) from contractors/subcontractors and manage the associated documentation
- Raise purchase orders in the ERP for approved contractors/subcontractors for external repairs
- Prepare customs invoices and shipping documents for parts being returned to contractors/subcontractors and package items securely for despatch
- Liaise with the Goods Inwards department to ensure only MRO parts are received in the area, redirect other deliveries appropriately
- Maintain and update current work instructions with any change to customer details or changes to process within the ERP system
- Keep records and files audit-ready to support traceability and compliance with company and regulatory requirements
- Proactively flag and help investigate any documentation, data, or compliance issues
- Share information and process performance in QRQC (Quick Response Quality Control) meetings
- Maintain a clean, safe, and organised work area in line with 5S principles
- demonstrate flexibility and a collaborative approach, undertaking any reasonable tasks or responsibilities as requested to ensure the overall success and responsiveness of the MRO operation
- Proactively communicate any risks or opportunities related to meeting the business objectives
- Proactively contribute to continuous improvement initiatives, supporting both customer needs and overall business performance
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