In sintesi
- Mansioni: Assisti gli ospiti con un sorriso e risolvi le loro preoccupazioni.
- Azienda: Ambiente di lavoro dinamico nel settore dell'ospitalità.
- Benefit: Opportunità di crescita professionale e esperienza unica a bordo.
- Altre informazioni: Richiesta disponibilità a lavorare per 5-6 mesi a bordo.
- Perché questo lavoro: Fai la differenza nella vita delle persone mentre ti diverti!
- Qualifiche: Esperienza nel servizio clienti e ottime capacità comunicative.
La retribuzione prevista è compresa tra 40000 - 50000 € per anno.
The Guest Services Officer must be Friendly, Passionate, and Committed.
Actively listens and extends assistance to resolve guest issues and concerns.
A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.
The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements
- Minimum one-year experience in a customer contact position within the hotel field or related industry.
- Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
- Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
- Ability to operate basic office equipment, including telephones, computers and copy machines.
- Completion of high school or basic education equivalency preferred.
- Must be willing to work onboard for 5-6 months.
Language Requirements
- Required to speak English clearly and distinctly.
- Aptitude to read and write English in order to understand and interpret written procedures.
This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
- Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.
Guest Services Officer datore di lavoro: Royal Caribbean Group
Lavorare come Guest Services Officer in questa azienda significa entrare a far parte di un ambiente dinamico e accogliente, dove il servizio al cliente è al centro di tutto. Offriamo opportunità di crescita professionale e formazione continua, garantendo che ogni dipendente possa sviluppare le proprie competenze in un contesto stimolante e collaborativo. La nostra cultura aziendale valorizza l'inclusività e il lavoro di squadra, rendendo ogni giorno un'esperienza gratificante per i nostri ospiti e per il nostro team.
Dettagli di contatto:
Team di recruiting di Royal Caribbean Group
