Overview
In this role you will lead Radius’s Fuel Solutions Customer Success function in Italy, mentoring Account Management and Customer Service teams to deliver trusted partnerships and sustainable growth. You will cultivate long-term customer relationships, shape growth strategies, and champion digital-first interactions to improve efficiency. Working closely with senior leadership, you’ll influence pricing and new offerings aligned with customer needs. This position offers visibility in a fast-growing, technology-driven business with a global supporting function.
Retribuzione / Benefits
- Competitive salary, bonus and benefits
- Retail discounts
- Health and wellbeing support services
- Friendly and collaborative culture
- Fast-growing, innovative organisation
- Opportunities for development and progression
Responsabilità
- Inspire and lead the Account Management & Customer Service teams to foster trust, collaboration, and excellence
- Build and maintain strong relationships with key accounts, ensuring evolving needs are met
- Develop and implement strategies for growth, retention, and customer satisfaction
- Drive digital innovation to streamline customer interactions
- Collaborate with senior leadership to refine pricing and craft new offerings
Requisiti fondamentali
- Passion for mentoring and developing high-performing teams
- Customer-first mindset with strong relationship-building ability
- Strategic thinking and proactive problem-solving
- Strong collaboration with sales, marketing, and leadership
- Commitment to continuous learning and process improvement
- Excellent commercial acumen to balance growth with customer satisfaction
- leadership
- collaboration
- strategic thinking
- digital transformation
- pricing strategy
- business growth
Dettagli di contatto:
Team di recruiting di Radius Payment Solutions
