Deputy Store Manager - Milan

Overview

In this role, the Associate/Deputy Store Manager is a strong Moncler Ambassador, supporting the Store Director in all his responsibilities.

He/she is responsible for achieving store business objectives and embody Moncler’s core values and visionary spirit in the market.

He/she is an inspiring leader, able to lead with innovation, developing and nurturing the unique talents of the store team through dynamic and motivational management and mentorship.

As a leader, he/she brings the Moncler Client Experience to life, fostering enduring client relationships, and consistently striving for excellence, aiming to exceed all expectations.

• Your Impact
• Clienteling
• Build and maintain strong, personalized client relationships through attentive service and tailored recommendations;
• Foster client loyalty by proactively engaging with clients and understanding their preferences.
• Coach Client Advisors to optimize their clienteling performance and ensure the team is all aligned on the different client initiatives and actions to take.
• Client Experience
• Deliver an exceptional in‑store experience through high‑touch service and support the overall client experience in the store.
• Quickly address client concerns, offer personalized assistance, and ensure a welcoming and sophisticated environment.
• Client Development
• Develop and execute the store’s client development strategy;
• Grow the existing client portfolio, expand the client base, and support long‑term goals related to clienteling excellence.
• Sales
• Engage with clients, identify their needs, recommend products, and guide them through the purchase process;
• Coach the team to create a genuine, attentive and long lasting relationship with the clients, based on listening, meeting and exceeding client’s needs and expectations;
• Contribute to revenue growth while ensuring high client satisfaction.
• Product Knowledge
• Maintain deep knowledge of all product features, craftsmanship, and brand storytelling;
• Use product expertise to enrich the client experience and support sales performance.
• KPI Management
• Set, monitor, and analyse store KPIs, being focused on excellent performances and results;
• Take action to optimise performance and achieve business objectives.
• Target Setting
• Define clear, measurable targets aligned with the store’s goals;
• Track progress and ensure alignment across the team.
• Procedures
• Administrative
• Ensure compliance with company policies and maintain operational accuracy and efficiency.
• Systems & Processes
• Implement, maintain, and optimise operational processes to support seamless store functioning.
• Physical Assets & IT Tools
• Safeguard store assets, equipment, and IT systems;
• Ensure proper functioning and timely resolution of technical issues.
• Store Back of House
• Oversee inventory acquisition, storage, tracking, and replenishment to maintain optimal stock levels and minimise shortages or excess.
• Store Image
• Windows & Display
• Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.
• Visual Merchandising
• Maintain highly qualitative VM standards and ensure proper inventory management and display alignment with store aesthetics and sales strategies.
• People
• Team Organization
• Create an exciting work environment where trust and respect for diversity is valued;
• Coordinate daily team activities to ensure smooth store operations and alignment with objectives.
• Team Growth
• Foster a positive and collaborative work environment;
• Lead the team to achieve common goals, identifying clear priorities, responsibilities and definition of role;
• Recognise talent and potential, support the professional development of team members through coaching, training, and ongoing feedback.

Qualifications

• 7+ years in solid managerial experience, preferably acquired in luxury retail, with familiarity in dynamic, structured and performance‑driven contexts;
• University degree in hospitality, business or fashion management considered a plus;
• Fluency & sophistication in Italian and English;
• A strong floor presence attitude, able to inspire trust, engage multiple stakeholders and elevate the client experience;
• A genuine leadership personality, capable of motivating the team, promoting a culture of collaboration and driving excellence;
• A positive, energetic approach, showing curiosity, adaptability and strong team spirit, essential to grow in a fast‑evolving environment;
• Strong analytical mindset, with the ability to set clear priorities and contribute to the store’s strategic development;
• Proficiency with digital tools and applications;
• Openness to relocation considered a plus.
• Equal Opportunity Statement

Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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