In sintesi
- Mansioni: Gestisci l'esperienza cliente e le vendite, formando e supportando il team.
- Azienda: Un marchio iconico come Calvin Klein e TOMMY HILFIGER.
- Benefit: Opportunità di crescita professionale in un ambiente dinamico.
- Altre informazioni: Ambiente collaborativo con focus su sviluppo e feedback continuo.
- Perché questo lavoro: Fai parte di un team che guida la moda verso il futuro.
- Qualifiche: 1-2 anni di esperienza in ruoli simili e ottime capacità comunicative.
La retribuzione prevista è compresa tra 60000 - 80000 € per anno.
- Design Your Future at PVH
- Deputy Manager Customer Experience & Sales - New Opening Roma Outlet Village
Be part of an iconic story.
PVH is the growth platform for Calvin Kleinand TOMMY HILFIGER.
Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations.
Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.
That’s the Power of Us, that’s the Power of PVH+.
The Team
Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.
- The Position
- Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
- Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
- Train and coach the team on standards, including customer service, product placement, and efficient time management.
- Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
- Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
- Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
- Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
- Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
- Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
- Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
- Provide recommendations for action based on the analysis of sales performance.
- The Ideal Candidate
- Preferably 1-2 years’ experience in similar role within structured environment
- Highly developed business acumen
- Ability to take a 'big picture' view of a situation
- Good communication and collaboration skills and abilities Highly detail oriented and organized in work
- Fluent in Italian and basic English.
- #J-18808-Ljbffr
Deputy Manager Customer Experience & Sales - New Opening Roma Outlet Village datore di lavoro: PVH Corp.
Lavorare con PVH significa entrare a far parte di un'azienda che valorizza la crescita personale e professionale dei propri dipendenti. Con un ambiente di lavoro stimolante e collaborativo, offriamo opportunità di formazione continua e sviluppo delle competenze, il tutto in una location iconica come il Roma Outlet Village. Unisciti a noi per contribuire a un'esperienza cliente eccezionale e per far parte di un team che lavora insieme per un futuro migliore nel mondo della moda.
