Customer Quality Engineer Junior (f/m/diverse)

About the Role

PPG is looking for a Customer Quality Engineer (CQE) to join our Automotive organization.

This position plays a critical role as the primary interface between customers and PPG operations, ensuring timely resolution of quality concerns and driving continuous improvement initiatives across the organization.

The CQE acts as the link between Technical, Sales, Supply Chain, Manufacturing and Quality teams, leading Root Cause Analysis activities and coordinating cross‑functional teams to ensure robust corrective and preventive actions are implemented.

This is a customer‑facing role with exposure to major OEMs such as Ferrari, Stellantis and other key automotive customers, offering a unique opportunity to combine technical expertise, customer interaction and operational improvement.

The role includes approximately 30% travel across Europe.

Key Responsibilities

• Serve as the primary customer interface for quality concerns, customer claims and technical escalations.
• Manage customer line issues and ensure effective traceability, investigation and resolution of complaints.
• Lead and facilitate Root Cause Analysis (RCA) activities using structured problem‑solving methodologies.
• Coordinate cross‑functional teams including Manufacturing, Process Engineering, Technical Laboratory, Planning, Warehousing and Supply Chain.
• Develop, implement and monitor corrective and preventive actions (CAPA) to eliminate recurring issues.
• Prepare and present customer reports, including 8D reports, A3 reports, technical presentations and action plans.
• Support customer audits, site visits and quality reviews.
• Ensure compliance with customer‑specific requirements and automotive quality standards.
• Maintain and improve quality documentation, including FMEA, Control Plans and risk mitigation activities.
• Monitor quality KPIs and customer scorecards through customer portals.
• Promote continuous improvement initiatives focused on customer satisfaction, process optimization and reduction of quality incidents.
• Share lessons learned and best practices across the organization.

Qualifications Required

• Bachelor's or Master's Degree in Chemistry.
• Strong interest in the automotive industry and customer‑facing quality roles.
• Fluent English, both written and spoken.
• Availability to travel approximately 30% across Europe.
• Strong analytical and problem‑solving capabilities.
• Excellent communication and stakeholder management skills.
• Preferred
• Previous experience in quality, manufacturing, laboratory or automotive environments.
• Knowledge of automotive quality standards and customer‑specific requirements.

• Familiarity with

• 8D Methodology
• 5 Why Analysis
• Fishbone Diagram
• A3 Problem Solving
• FMEA
• Control Plans
• Lean Six Sigma Green Belt certification or willingness to obtain it.
• Internal Auditor certification (IATF 16949).
• What We Are Looking For

We are seeking a highly motivated individual who enjoys investigating complex technical issues, working directly with customers and collaborating with multidisciplinary teams to drive sustainable solutions.

• Ideal Candidate Demonstrates
• Strong analytical and critical thinking skills.
• Customer‑oriented mindset.
• Ability to work effectively with senior stakeholders and customers.
• Project management and organizational skills.
• Initiative and ownership.
• Resilience and persistence when managing complex issues.
• Ability to influence and motivate cross‑functional teams without direct authority.
• Continuous improvement mindset and passion for operational excellence.

What We Offer

• Exposure to leading automotive OEM customers.
• International environment with approximately 30% European travel.
• Structured onboarding and training program.
• Opportunity to develop expertise in Automotive Customer Quality.
• Strong interaction with Operations, Technical, Manufacturing and Commercial teams.
• Career growth opportunities within a global industry leader.

The base salary range for this position is 34.000 eur to 38.000 eur per year.

Join PPG and help us drive customer satisfaction, operational excellence and continuous improvement across our Automotive business.

We confirm that this job posting is based on objective and gender‑neutral criteria and complies with the relevant provisions of the applicable collective labour agreement, in accordance with Legislative Decree No. ___/2026 implementing Directive (EU) 2023/970.

Como trabalhamos

Na PPG, reunimos equipes para acelerar a colaboração e o desenvolvimento de carreira, com trabalho presencial de segunda a quinta‑feira e a oportunidade de trabalhar remotamente nas sextas‑feiras, sendo flexível.

Os horários podem variar conforme o local.

A PPG oferece igualdade de oportunidades a todos os candidatos e colaboradores.

Oferecemos a oportunidade de crescer e desenvolver sua carreira em um ambiente que proporciona um local de trabalho gratificante para os funcionários, cria um ambiente de aprendizado contínuo e valoriza as ideias e a diversidade dos outros.

Todos os candidatos qualificados receberão consideração para emprego sem distinção de sexo, gravidez, raça, cor, credo, religião, origem nacional, idade, deficiência, estado civil, condição de veterano, orientação sexual, identidade ou expressão de gênero.

Se você precisar de algum ajuste devido a uma deficiência, por favor envie um e-mail para .

Os benefícios serão discutidos com você pelo seu recrutador durante o processo de contratação.

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