Commercial and Professional Support Specialist

Job Title Commercial and Professional Support Specialist Job Description

As a Commercial & Professional support specialist, you will play a key role in enabling commercial success by providing operational, administrative, and analytical support to the Sleep & Respiratory Care team.

You will help ensure excellent customer experiences, support business growth initiatives, maintain accurate data and reporting, and contribute to the successful execution of field activities and customer engagement programs.

You will interact with internal teams and customers, supporting day-to-day operations while continuously seeking opportunities to improve processes and drive operational excellence.

• you will play a key role in enabling commercial success by providing operational, administrative, and analytical support to the Sleep & Respiratory Care team.
• You will help ensure excellent customer experiences, support business growth initiatives, maintain accurate data and reporting, and contribute to the successful execution of field activities and customer engagement programs.
• You will interact with internal teams and customers, supporting day-to-day operations while continuously seeking opportunities to improve processes and drive operational excellence.
• Support the SRC team with inventory management, customer inquiries related to products and tender requirements, and operational activities associated with customer engagement and field initiatives.
• Provide customer support for SRC Software Solutions and assist with the adoption and maintenance of sales support tools and platforms.
• Maintain the accuracy and integrity of CRM databases, customer records, reports, and sales documentation.
• Respond to customer inquiries in a timely and professional manner, helping resolve routine and moderately complex issues according to established procedures.
• Analyze sales performance data, customer feedback, and market trends to generate insights that support commercial decision-making.
• Conduct market and competitor research to identify business opportunities and support strategic sales initiatives.
• Assist in the development of commercial presentations, product demonstrations, proposals, and sales materials to support customer-facing activities.
• Compile and prepare reports on key performance indicators, market developments, and customer engagement activities.
• Manage and maintain sales support resources, including product specifications, promotional materials, and commercial tools.
• Coordinate multiple activities and priorities with a high degree of organization and autonomy while ensuring adherence to established processes and timelines.
• Support process improvement initiatives and contribute to identifying and resolving operational issues to enhance efficiency and effectiveness.
• Collaborate closely with team members and cross-functional stakeholders, sharing best practices and supporting departmental objectives.
• Assist in hardware and software renewal projects and other operational initiatives as required.

Qualifications

• You are the right fit if you have Bachelor's degree or equivalent experience in Business Administration, Marketing, Commercial Operations, or a related field.
• Experience in sales support, customer service, commercial operations, coordination, or an administrative support role.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Experience working with CRM systems and maintaining accurate customer and commercial data.
• Good analytical skills with the ability to interpret sales data and market information.
• Excellent communication and customer-facing skills.
• Proficiency in Microsoft Office applications, particularly Excel and Power Point.
• Demonstrated ability to work independently while effectively collaborating with cross-functional teams.
• Professional proficiency in English.

Compensation & Benefits

We are offering an apprendistato contract with a base salary range of €32.000 - 34.500.

We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.

We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

• flexible/hybrid working
• paid time-off
• health and wellbeing benefits
• diversity & inclusion initiatives
• learning and development opportunities
• How we work together

We believe that we are better together than apart.

For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

You may still be the right candidate for this or other opportunities at Philips.

Learn more about our culture of impact with care.

At Philips, we believe that every human matters.

As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.

The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters.

That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.

When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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