Product Owner – Dynamics Customer Insights

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group’s headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group’s business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

MSC Technology Italy is seeking a Product Owner – Dynamics 365 Customer Insights & Events Management to lead the strategic evolution, value delivery, and continuous development of customer data and event-driven engagement capabilities.

In this role, you will act as the primary owner of the product vision, driving prioritization, feature definition, and overall product outcomes. This position goes beyond traditional business analysis, requiring full end-to-end ownership of the product, balancing business strategy, platform capabilities, and execution.

You will work closely with senior stakeholders across Commercial, Marketing, Technology, and Data functions to ensure the platform enables meaningful customer insights, scalable engagement, and measurable business impact across the organization.

Role and Key Responsibilities

• Define and evolve the product vision and strategy for Dynamics 365 Customer Insights and Events Management, aligning it with business and marketing objectives.
• Own and prioritize the product backlog, ensuring high-quality user stories, clear acceptance criteria, and alignment with both short-term needs and long-term roadmap goals.
• Act as subject matter expert for Customer Insights, guiding platform adoption, capability maturity, and solution design with a focus on scalable and native approaches.
• Collaborate with architects, developers, and data teams to ensure solutions are aligned with product strategy and technical sustainability.
• Lead the full product lifecycle, from ideation to delivery and adoption, ensuring best practices in segmentation, consent management, customer journeys, and event workflows.
• Validate delivered features, ensuring they meet expected outcomes and quality standards, and lead issue resolution and continuous optimization initiatives.
• Monitor product performance, user adoption, and data quality, identifying opportunities for improvement, automation, and innovation.
• Own the product roadmap, defining priorities and sequencing initiatives based on business value and organizational impact.

Requisiti

• Bachelor’s degree in Computer Science, Business, Marketing Technology, or a related field.
• Proven experience as a Product Owner, Product Manager, or Business Analyst within complex, fast-paced environments.
• Strong hands-on expertise with Dynamics 365 Customer Insights (Data & Journeys) and related CRM or marketing automation platforms.
• Deep understanding of customer data models, identity resolution, segmentation strategies, consent management, and event-driven engagement.
• Demonstrated ability to engage with senior stakeholders and translate strategic objectives into actionable product outcomes.
• Strong analytical, communication, and decision-making skills, with a proactive and ownership-driven mindset.
• Experience working in Agile environments; familiarity with Azure DevOps is a plus.

Diversity and Inclusion

This job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198⁄2006, as subsequently amended, and Italian Legislative Decrees No. 215⁄2003 and No. 216⁄2003).

In compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position.

The position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria).

The classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role.

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.