Specialist - Venezia Cannaregio

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively.

It is connecting deeply with others, celebrating diversity and inclusion, unlocking your potential and making a difference every day.

Together, we belong to something beautiful.

Responsibilities

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, Love Meter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.
• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of your own department (makeup, skincare, fragrance, Sephora Collection).
• Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.
• Guaranteeing the best Customer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
• Managing performances of In Store services (internal, external).
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade & Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
• Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Qualifications

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Business and goals orientation.
• English professional knowledge.
• Relationships management.
• Analysis and reporting skills.
• Key Competencies
• Critical Thinking

To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.

To effectively guide the completion of activities to achieve expected results.

To ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.

Actively contribute to teamwork.

• Excellence Orientation

To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.

Ability to organize the workday based on assigned tasks and priorities.

Benefits

• Community: in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead.
• Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora products.
• Work that brings fulfillment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.
• Sephora Stands: positive social and environment impact activities organized by our “Sephora Stands” committee.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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