In sintesi
- Mansioni: Gestisci quotazioni, elaborazione ordini e coordinamento spedizioni in un ambiente internazionale.
- Azienda: Leader globale nel design e distribuzione di occhiali e lenti oftalmiche.
- Benefit: Opportunità di crescita professionale in un ambiente dinamico e inclusivo.
- Altre informazioni: Ambiente di lavoro flessibile e orientato al team, con forte focus sulla diversità.
- Perché questo lavoro: Fai parte di un team che ridefinisce il settore dell'eyewear e dell'eyecare.
- Qualifiche: Fluente in inglese e un'altra lingua europea, con 10 anni di esperienza nel servizio clienti.
La retribuzione prevista è compresa tra 70000 - 90000 € per anno.
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over
150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best‑in‑class shopping experiences (such as Sunglass Hut, Lens Crafters, Salmoiraghi & Viganò and the Grand Vision network), and leading e‑commerce platforms.
Join our global community of over
190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Your #Future In Sight with Essilor Luxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?
Join us in redefining the boundaries of what’s possible.
Your Role
We are looking for a dynamic and flexible Customer Service Senior with an international mindset to join our team as a manager.
The ideal candidate will have strong organizational skills, a problem‑solving attitude, the ability to work in a team‑oriented environment and leadership.
- Main Responsibilities
- Manage quotations, order processing, and shipment coordination.
- Handle international export procedures and ensure compliance with regulations.
- Monitoring and coordination of all phases: order processing, invoicing, shipping, export formalities, with priority management.
- Provide technical service support.
- Maintain direct contact with freight forwarders and logistics providers.
- Ensure smooth communication between internal departments and external partners.
- Flexibility to handle new tasks.
- Main Requirements
- Fluency in English and at least one other European language (spoken and written).
- Previous experience of at least 10 years in a sales or customer service department with good knowledge of export operations.
- Strong problem‑solving skills, adaptability, and teamwork mindset.
- Open‑minded and internationally oriented.
- Ability to operate in a dynamic and constantly changing work environment.
- Knowledge of the main IT and management tools.
- Knowledge and use of SAP.
- Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees.
We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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Customer Service Senior - Export datore di lavoro: Luxottica
EssilorLuxottica è un datore di lavoro eccezionale, offrendo un ambiente di lavoro stimolante e inclusivo, dove la diversità è celebrata e le opportunità di crescita professionale sono una priorità. Con oltre 190.000 dipendenti in tutto il mondo, i membri del team possono contare su un supporto continuo e su un'ampia gamma di benefici, tra cui formazione e sviluppo delle competenze, che favoriscono un percorso di carriera significativo. Lavorare in un'azienda leader nel settore dell'ottica, con una forte presenza internazionale, offre l'opportunità di contribuire a progetti innovativi e di avere un impatto positivo nel mondo della cura della vista.
