In sintesi
- Mansioni: Promuovi e vendi soluzioni software per migliorare l'efficienza operativa dei clienti.
- Azienda: Azienda innovativa nel settore della tecnologia con un forte focus sul servizio clienti.
- Benefit: Salario competitivo, opportunità di crescita professionale e ambiente di lavoro dinamico.
- Altre informazioni: Ambiente stimolante con opportunità di apprendimento continuo e sviluppo delle competenze.
- Perché questo lavoro: Diventa un ambasciatore del marchio e fai la differenza nel supporto ai clienti.
- Qualifiche: Laurea in Informatica o campo tecnico correlato e 2+ anni di esperienza nel supporto software.
La retribuzione prevista è compresa tra 62100 - 75900 € per anno.
As SW Consultant, you promote and sell the Service Product Portfolio to the existing customers.
This is to consult the customer in operation efficiency improvement and material flow optimization related to the Kardex software in use, to support software service product sales when it comes to systems, in conjunction with the New Business software sales team, and to set up and maintain a country based annual sales and marketing plan for software services.
You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the country.
- Your tasks
- Sell modification of service contract coverage
- Sell technical upgrade
- Project a professional company image through phone interaction and customer visits
- Make quotation for upgrade of service coverage
- Make quotation for technical upgrade
- Make quotation for parts-kits
- Make quotation for moves (complete info from PM)
- Follow sale process (with CRM included recontact customer)
- Weekly report of activities
- Visit customers to present Service products, contracts and upgrade solution
- Prepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey
- Identification and clarification of commercial risks incl. T&C clarifications and coordination with superiors and responsible departments/colleagues within the project team.
- Clarification meeting with customers to finalize customer decision and price negotiation with customers
- Close cooperation with other departments
Your profile
- Education Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field preferred.
Industry certifications such as Microsoft, ITIL, Network+, or similar are an advantage.
Strong understanding of software applications, operating systems, databases, and troubleshooting methodologies.
- Experience 2+ years of experience in software support, technical support, help desk, application support, or a related customer-facing technical role.
Proven experience diagnosing, troubleshooting, and resolving software-related issues in a timely and effective manner.
Knowledge of SQL, databases, odbc, networking concepts, and system integrations is preferred.
Experience documenting incidents, solutions, and support procedures to maintain a comprehensive knowledge base.
Experience with remote troubleshooting tools and customer support technologies, Team Viewer, Ultra VNC or RDC.
Working with Kardex Automated storage solutions are high-tech.
The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development.
For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.
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Software Support Specialist datore di lavoro: Kardex
Kardex è un datore di lavoro eccezionale, offrendo un ambiente di lavoro stimolante e innovativo nel settore della tecnologia automatizzata. I dipendenti possono beneficiare di opportunità di crescita professionale attraverso la formazione continua e il supporto per lo sviluppo delle competenze, mentre la cultura aziendale promuove la collaborazione e l'impegno verso l'eccellenza. Lavorare con noi significa essere parte di un team che valorizza ogni interazione e si impegna a migliorare l'efficienza operativa dei nostri clienti in tutto il paese.
