- Manage customer requests post-acquisition processes, ensuring quality and results-oriented execution
- Carry out activities related to the Social Bonus
- Support data collection for Authority investigations
- Handle customer complaints, requests, and inquiries in a back-office setting
- Manage core business activities, including On-Condition Updates, with full ownership
- Develop new processes and services on the Integrated Information System (SII)
- Perform analyses and KPI calculations to support internal functions and data-driven decision-making
- Contribute to compliance initiatives and continuous improvement efforts
Requirements
- Experience in distributors processes and customer management
- Familiarity with the regulations governing relationships with Acquirente Unico and DSO's
- 3–4 years of experience in the Energy sector or in consulting
- Strong analytical and problem-solving skills
- Advanced MS Office proficiency
- Familiarity with Salesforce and Power-BI
- Effective written and spoken English communication
- Growth-driven team-player approach, empathy, collaboration, and knowledge sharing
Core Competencies
Demonstrates expertise in customer management and data analysis within the Energy sector, with a focus on compliance and process improvement. Proficient in utilizing tools like Salesforce and Power-BI to drive data-driven decision-making.
Highest-signal resume keywords
- Customer Management
- Data Analysis
- Energy Sector Experience
- Salesforce Proficiency
- Advanced MS Office Skills
Hard Skills
- Data Collection
- KPI Calculation
- Process Development
- Analytical Skills
- Problem-Solving
Soft Skills
- Effective Communication
- Team Collaboration
- Empathy
- Knowledge Sharing
Industry Keywords
- Distributors Processes
- Acquirente Unico Regulations
- DSO Relationships
- Compliance Initiatives
- Continuous Improvement
Tools & Technologies
- Salesforce
- Power-BI
- Integrated Information System
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Customer Distributors Operations Specialist datore di lavoro: Jobtailor
Jobtailor è un datore di lavoro eccezionale che offre un ambiente stimolante e collaborativo nel cuore di Milano. I nostri dipendenti beneficiano di opportunità di crescita professionale attraverso progetti innovativi e workshop interattivi, mentre la nostra cultura aziendale promuove la creatività e l'autonomia. Unisciti a noi per contribuire a storie di marca significative e fare la differenza nel mondo del branding e del marketing.
