- Serve as the local main point of contact for Enterprise customers (Wholesale / Colo Carrier customers) in Italy
- Provide reactive and consistent support for customers' day-to-day requests
- Manage customer requests including service upgrades, contract amendments, and commercial proposals in collaboration with global sales
- Ensure recurring renewal of existing contracts and timely fulfillment of available capacity
- Maintain accurate opportunities data in SFDC and coordinate internal approvals for new orders
- Maintain and circulate capacity inventory when requested
- Support creation and maintenance of a qualified sales pipeline aligned with Data4's commercial strategy
- Coordinate with Operations and Delivery teams for seamless handover and post-sales support
- Support cross-functional initiatives to improve commercial processes and service quality
- Provide local support to the Global Head of Sales throughout the Hyperscale sales cycle when required
- Coordinate with Marketing to foster the DATA4 brand and sustain customer relationships
- Respect and enforce health and safety, environmental, information security, and energy policies
Requirements
- Bachelor's degree in engineering, Business, ICT, or a related field is required
- Fluent in English
- Excellent written and oral communication skills
- Minimum of 3 years of B2B sales and/or customer management experience in the ICT, cloud, or data center industry
- Experience working with cross-functional teams across Engineering, Finance, Legal, and Delivery functions in complex sales cycles
- Prior experience in a high-growth environment
Core Competencies
Demonstrates expertise in B2B sales and customer management within the ICT, cloud, or data center industry, with a strong focus on maintaining customer relationships and managing complex sales cycles. Proficient in coordinating cross-functional teams and ensuring compliance with health, safety, and security policies.
Highest-signal resume keywords
- B2B Sales Experience
- Customer Management
- Cross-Functional Team Collaboration
- Fluent in English
- Bachelor's Degree in Engineering, Business, ICT
ATS Optimization Keywords Hard Skills
- Contract Management
- Service Upgrades
- Commercial Proposals
- Sales Pipeline Management
- Opportunities Data Management
Soft Skills
- Excellent Communication Skills
- Customer Support
- Problem-Solving
Industry Keywords
- ICT
- Cloud
- Data Center
- High-Growth Environment
Tools & Technologies
- SFDC
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Account Manager in Cornaredo datore di lavoro: Jobtailor
Jobtailor è un datore di lavoro eccezionale che offre un ambiente stimolante e collaborativo nel cuore di Milano. I nostri dipendenti beneficiano di opportunità di crescita professionale attraverso progetti innovativi e workshop interattivi, mentre la nostra cultura aziendale promuove la creatività e l'autonomia. Unisciti a noi per contribuire a storie di marca significative e fare la differenza nel mondo del branding e del marketing.
