Account Manager

Responsibilities

• Achieve annual Business Plan and cycle key performance indicators.
• Achieve agreed sales, distribution and product mix targets on products and services.
• Drive proactive prescribing and sell the clinical superiority of ACUVUE.
• Use sales materials, handle objections and customize the approach to each individual customer to increase business.
• Account Planning and Management: use territory reports, monthly sales/weekly KPI summary and CRM to create a territory/journey plan.
• Use Self‑Directed Performance Management to plan and capitalize on opportunities.
• Manage and proactively monitor ACUVUE Partner accounts and the remainder of the territory to achieve total Business Plan.
• Build relationships with customers and colleagues to grow the business.
• Territory Management: complete customer calls in line with account segmentation.
• Complete journey plan, including pre‑call planning and objective setting.
• Make future appointments in line with journey plans.
• Input and utilize information available on the CRM system.
• Market and Product Knowledge: maintain comprehensive, accurate and up‑to‑date product and clinical knowledge.
• Maintain up‑to‑date knowledge of the industry, marketplace, customers and competitors.
• Maintain knowledge of internal policy changes and manage the impact on the customer.
• Provide feedback and market knowledge to the team.
• Account Development: act on new marketing initiatives such as the launch of new products and services.
• Actively contribute to the development and implementation of customer offering, taking ownership for the effective evaluation of customer activity.
• Use customer business plans to effectively grow customer business, working where required within customer decisions.
• Sell Acuvue products to key decision makers – coach customer and develop customer business.
• Establish business plans – monitor progress against objectives and other targets.
• Build customer relationships and maintain and improve levels of customer satisfaction.
• Provide sales updates to customers and ensure joint ownership of business goals.
• Attend required sales meetings/conferences.
• Determine budgetary direction in customer practices, ensuring maximum return on investment to agreed target.

Requirements

• A university degree, preferably in Economics, Marketing and Communications, or Optics and Optometry.
• Experience in account management and negotiation.
• Strong listening, questioning, communication and probing skills.
• Ability to coach others.
• Advanced analytical, numerical, tactical and long‑term thinking.
• Good knowledge of Microsoft Office applications.
• Excellent interpersonal skills.
• Priority setting capability.
• Proven ability to act as both a team player and a leader, with demonstrated selling skills.
• Demonstrable strategic planning skills.
• Previous experience in sales & marketing within an FMCG or OTC pharmaceutical company considered a strong asset.
• Residence and/or domicile within the assigned area, or willingness to relocate.
• Valid driver's license.
• English proficiency at an upper‑intermediate level.
• Hard Skills
• Account Management
• Negotiation
• Sales
• Marketing
• Analytical skills
• Presentation skills
• Strategic planning
• Product knowledge
• Clinical knowledge
• Customer business plans
• Soft Skills
• Listening
• Communication
• Coaching
• Interpersonal skills
• Priority setting
• Team player
• Leadership
• Tactical thinking
• Long‑term thinking
• Probing
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