Overview
In this customer-facing role, you partner with clients to support digital solutions and related services, ensuring top-tier service delivery and high client satisfaction. You manage relationships, resolve requests, and promote product adoption across a global client base. You collaborate cross-functionally to deliver best-in-class solutions and identify cross-border opportunities. This role puts you at the heart of growth for a leading international services provider, shaping client outcomes and expanding our portfolio. You will work in a dynamic, international environment with a strong customer-centric culture.
Retribuzione / Benefits
- Comprehensive benefits package
- Flexible working environment
- Opportunity to thrive in an international environment
- Meaningful work with a global impact
- Warm, supportive, and open company culture
Responsabilità
- Manage and grow an existing client portfolio, ensuring renewals and higher utilization of medical and security services.
- Identify and drive cross-selling and upselling opportunities across products and services.
- Prepare commercial proposals, develop pricing solutions, and lead contract negotiations.
- Coordinate with Sales Support and Marketing to ensure efficient renewals, account reviews, and accurate reporting.
- Investigate and resolve customer complaints while implementing measures to improve service quality.
- Support cross-border opportunities through collaboration across regions.
Requisiti fondamentali
- Experience in Account Management and sales within a professional services or international B2B environment.
- Highly customer-oriented, organized, proactive with strong prioritization skills.
- Strong relationship-building, negotiation, and consultative selling abilities.
- University degree or equivalent qualification.
- Fluent in Italian and English with excellent communication skills.
- customer-oriented
- organized
- proactive
- cross-selling
- upselling
- contract negotiations
Account Manager (m/f/d) datore di lavoro: International SOS
International SOS è un datore di lavoro eccezionale, offrendo un ambiente di lavoro flessibile e un pacchetto di benefici completo che promuove il benessere dei dipendenti. Con una cultura aziendale calda e aperta, i nostri collaboratori hanno l'opportunità di crescere professionalmente in un contesto internazionale, contribuendo a progetti significativi con un impatto globale. Unirsi al nostro team significa diventare parte di una realtà leader nel settore dei servizi medici e di sicurezza, dove ogni giorno si lavora per garantire la soddisfazione dei clienti e il successo delle soluzioni digitali.
