Driver Support & Operations Specialist

Location: Come and join us in Rome! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for a Driver Operations Executive to support ground operations in Rome. In this role, you will act as a key point of contact for the driver community, supporting onboarding, compliance, and day-to-day operations while contributing to service quality and operational improvements. You will use field insights and data to help identify opportunities to enhance the experience for both drivers and passengers.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Own the day-to-day operations of the Rome Driver Office. Act as the face of the platform to execute onboarding, compliance checks, and advanced training protocols, ensuring a professional and trusted relationship with the taxi sector.
• Leverage your close contact with the local reality and driver behaviors to identify product bugs, user interface friction, and operational bottlenecks. Map these real-world app usage patterns into actionable feedback for Product and Central Operations teams to improve the overall passenger and driver experience.
• Monitor qualitative and quantitative field data to protect core marketplace KPIs. Implement immediate operational corrections when local supply health indicators deviate from targets.
• Support service quality by ensuring operations align with company standards and guidelines.
• Coordinate and run localized driver communications, operational updates, and supply-side promotions designed to stabilize active fleet density during peak hours and high-demand city events.

TO BE SUCCESSFUL IN THIS ROLE:

• 1-3 years of experience in operations, fleet coordination, account management, or high-touch customer experience within a fast-moving marketplace or logistics environment.
• Strong communication skills, both in-person and over the phone, with the ability to manage challenging situations professionally.
• Proficiency in Google Sheets and Google Slides, with the ability to analyze data and derive actionable insights.
• Fluent Italian is required due to regular interaction with local drivers; advanced English is required for internal communication and reporting.
• Ability to work in a structured and organized manner, manage priorities, and adapt to changing operational needs.

Il range retributivo per questa posizione è di 24.000 - 28.000 EUR, annuale lordo, non inclusivo di benefici. Questo range riflette le aspettative per il ruolo e sarà basato su esperienza, competenze e qualifiche rilevanti. Il tuo recruiter sarà felice di fornire ulteriori dettagli sul pacchetto retributivo e sui benefici durante il processo di assunzione.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Employee assistance program
• Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.

ABOUT FREENOW:

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?