Production Engineer

At Synadia, abilitiamo le imprese globali e le startup innovative a connettere senza soluzione di continuità tutte le loro applicazioni e dati, indipendentemente da dove si trovano o come sono distribuiti. Oggi, gli utenti finali si aspettano una latenza inferiore e un accesso più veloce ai servizi digitali; con NATS, le applicazioni distribuite possono finalmente fornire.

About the Role

Shape how we design, build, and operate the production systems behind our SaaS platform. This is more than a traditional infrastructure role — we’re looking for someone who can architect new approaches to service management, not just maintain existing ones. You’ll own reliability and security while bringing creative, systems-level thinking to how we evolve our platform. Expect to write real code, lead design decisions, and have a direct impact on how we ship and operate software.

What You’ll Do

• System Design & Architecture
  • Architect and design scalable approaches to managing our SaaS services — from service topology and deployment strategies to multi-tenant isolation and lifecycle management
  • Evaluate trade-offs across cost, complexity, reliability, and velocity when proposing new infrastructure patterns
  • Produce clear design documents and architecture decision records that communicate the why behind technical choices
  • Lead technical design discussions, solicit input from across the team, and drive decisions to resolution
• Security & Authentication
  • Design and implement secure authentication flows and credential management systems
  • Apply cryptographic principles — identity, signing, encryption, and verification — to protect our infrastructure and services
• Infrastructure & Deployments
  • Design and build code-driven deployment pipelines across cloud platforms (AWS, Azure, or GCP)
  • Own infrastructure-as-code using Terraform, including virtual networks and configuration management
  • Identify opportunities to simplify or rethink how services are provisioned and managed
• Reliability & Observability
  • Implement and own continuous deployment workflows with robust monitoring and validation gates
  • Drive observability using tools like Prometheus, Grafana, and the Elastic Stack
  • Participate in on-call rotations and actively support staging and production environments
• Collaboration
  • Work alongside developers and customer success teams to troubleshoot cloud integration issues and inform platform design with real-world feedback
  • Communicate clearly across the organization — in writing, in code, and in conversation

Requirements

• 5+ years in a DevOps, SRE, platform, or infrastructure engineering role
• 7+ years of experience in programming or systems management
• Demonstrated experience designing and implementing production infrastructure or platform architectures — not just operating them
• Ability to think from first principles about how services should be structured, deployed, and managed
• Solid understanding of modern web application authentication frameworks
• Working knowledge of cryptographic identity, signing, encryption, and verification
• Hands‑on experience with at least one major cloud platform (AWS, Azure, or GCP)
• Proficiency in Go or Python for writing and maintaining production tooling
• Strong working knowledge of git and CI/CD pipelines
• Comfortable on the command line in Linux environments (shell, SSH)
• Clear written and verbal communication skills in English

Nice to Have

• Experience designing multi-tenant SaaS architectures or service management platforms
• Track record of producing architecture proposals, design documents, or RFCs in a team setting
• Experience with Terraform and infrastructure-as-code at scale
• Familiarity with configuration management systems
• Hands‑on experience with Prometheus, Grafana, and the Elastic Stack
• A habit of understanding the tools you use one level deeper than required — you read the docs, the source, or both

Who You Are

A creative, systems‑minded engineer who sees infrastructure challenges as design problems. You don’t just ask “how do we fix this?” — you ask “how should this work?” You bring clarity to ambiguous problems, propose concrete solutions, and take ownership of seeing them through. You thrive both independently and within a distributed team, and you communicate as well in prose and diagrams as you do in code.

Location: US - Remote

Diversity and Inclusion

Synadia is an equal opportunity employer. Our continuing policy is to recruit and employ the best-qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic.

Salary Range

The projected salary range for this position is $135,000 to $195,000. The projected salary range is just one component of the total compensation for this position. Total compensation for this position also includes equity, bonuses, and comprehensive benefits.

Apply

Please send a cover letter and resume to #J-18808-Ljbffr