In sintesi
- Mansioni: Accogliere e registrare gli ospiti, risolvere problemi e garantire un servizio eccellente.
- Azienda: Hyatt Hotels, leader nel settore dell'ospitalità con una cultura orientata al cliente.
- Benefit: 12 notti gratuite all'anno, tariffe speciali per amici e familiari, pasti gratuiti durante il lavoro.
- Altre informazioni: Ambiente dinamico con opportunità di crescita professionale e apprendimento continuo.
- Perché questo lavoro: Crea esperienze memorabili per gli ospiti e sviluppa le tue competenze nel settore dell'ospitalità.
- Qualifiche: Diploma in Ospitalità o esperienza in front office, ottime capacità di servizio al cliente.
La retribuzione prevista è compresa tra 19 - 25 € per ora.
The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.
- What you will be doing
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy.
Verify rate and departure date.
Confirm and modify information required to complete the registration process as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
- Resolve guest problems and complaints
- To actively upsell and cross sell hotel services and outlets.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Maintain an understanding of hotel history, services, facility information, and rates and packages.
- Develop and maintain positive working relationships with others and support team to reach goals.
- Assists others as needed and special projects, as necessary.
Qualifications
- Diploma or Degree in Hospitality or Travel & Tourism preferred.
- A minimum of one (1) year experience in a front office role.
- Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
- Strong Guest Service Skills.
- Ability to communicate effectively with guests, management, and co-workers.
- Must have a positive attitude at all times.
- Ability to work well with others in a guest and team-focused environment.
- Good problem solving, administrative and interpersonal skills are a must.
- Knowledge in Opera is an advantage.
- Verbal and written English and Italian languages proficiency are required.
Benefits
- 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- Complimentary meals on duty
- Continuous Learning & Development opportunities
- Thompson Palm Springs | Palm Springs , CA , US
- #J-18808-Ljbffr
Front Office Agent datore di lavoro: Hyatt Hotels Corporation
Lavorare come Front Office Agent presso Hyatt Hotels significa entrare a far parte di un ambiente dinamico e accogliente, dove il servizio eccellente è al centro di tutto. Offriamo opportunità di crescita professionale continua, insieme a vantaggi unici come 12 notti gratuite all'anno in hotel Hyatt in tutto il mondo e tariffe speciali per amici e familiari. La nostra cultura del lavoro si basa sulla collaborazione e sul supporto reciproco, garantendo che ogni membro del team possa contribuire a creare esperienze memorabili per i nostri ospiti.
Dettagli di contatto:
Team di recruiting di Hyatt Hotels Corporation
