Qualifications:
- 1year+ hotel experience in customer service or related industry
- Proven experience in processing guest-facing financial transactions (including cash and/or credit card/digital payments)
- Awareness of U.S currency and exchange rates (preferred)
- Proficiency in Italian
Duties and Responsibilities:
- Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail.
- Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
- Always looking the part, the Guest Services Officer plays a key role in being the first impression for the brand to our guests.
- Through effective ownership and initiative the Guest Services Officer will seek to take accountability for delivering an outstanding guest experience through problem resolution.
- Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
- Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest name when possible.
- Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements.
by helplavoro.it
Guest Services Officer datore di lavoro: Hosco.com
L'Hotel Capo d'Orso Thalasso & SPA è un datore di lavoro eccezionale, offrendo un ambiente di lavoro stimolante e orientato al team, dove la cura dei dettagli e l'eccellenza nel servizio sono al centro della cultura aziendale. I dipendenti possono beneficiare di opportunità di crescita professionale in una struttura di lusso, con la possibilità di vivere in una delle località più belle della Sardegna, godendo di vitto e alloggio durante la stagione estiva. Unirsi a noi significa far parte di un prestigioso gruppo internazionale, impegnato a garantire esperienze indimenticabili ai nostri ospiti.
