Service Account Manager - North Italy

The Service Account Manager North Italy (hereafter, 'Service Account Manager') is responsible for managing and developing service sales activities in the North Italian region.

The role includes interaction and collaboration with colleagues across the organization, including the Local Service Unit (LSU) Sales Manager, service business unit sales teams, and other stakeholders within Hitachi Energy.

Based in North Italy, the 'Service Account Manager' is expected to visit customers in the area at least 2–3 days per week to maintain strong relationships and effective service delivery.

• Service Sales Strategy
• Adopt, plan, and implement local and hub service sales strategies and targets related to the entire service portfolio (lifecycle management, service products and solutions, and installed base penetration).
• Deliver and exceed targets in terms of orders, GM%, response time, and customer satisfaction for the full-service portfolio.
• Maintain accurate sales order forecasting using SFDC and continually improve data quality.
• Participate in negotiations of major contracts to secure service order volume.
• Identify and pursue new business opportunities and partnerships, generating and identifying service sales leads by analysing installed base potential.
• Work with account managers to follow service-focused account plans for the country and with segment and channel managers to identify and pursue leads.
• Establish long‑term customer relationships with key customers and decision‑makers by understanding requirements, regulations, and demonstrating the value proposition for service.
• Ensure customer satisfaction issues are registered and responded to.
• Collaborate with Business Units and account teams to position different service offerings, evaluating and sharing relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends.
• Collaborate with internal and external stakeholders on the delivery of Service Level Agreements (SLAs).
• Support and take the lead when needed for marketing activities and events (trade shows, conferences, customer events) in the country.
• Support product launches by implementing commercialization plans and other promotional activities.
• Live Hitachi Energy’s core values of safety and integrity, taking responsibility for one’s own actions while caring for colleagues and the business.
• Collaborate closely with local stakeholders in the account management organization to align strategies, implement best practices, and leverage synergies in marketing and sales operations.
• Stay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings.
• Sales Processes
• Participate in sales activities as needed.
• Collaborate with Business Units and account teams to position different service offerings.
• Evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends.
• Health, Safety and Integrity
• Monitor client financial status and report any changes regarding risk to relevant internal partner teams.
• Identify and manage potential risks related to contract agreements across customers and channels.
• Drive health and safety practices in the area of responsibility.
• Monitor customer expectations and requirements related to HSE and sustainability.
• Promote Hitachi Energy HSE and sustainability culture and vision to clients to gain commitment.
• Personal Leadership and Development
• Drive sales efficiency by ensuring adequate selling skills for oneself and by sharing best practices with colleagues.
• Actively demonstrate a One Hitachi approach and support colleagues as needed.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Demonstrable experience in service sales, including installed base management.
• Strong customer‑relationship skills.
• Proven understanding of Hitachi Energy systems and products.
• Experience working within the energy sector.
• Strong analytical and strategic thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced, dynamic environment.
• Willingness and ability to travel and visit customers around North Italy at least 2–3 days per week.

Benefits

The minimum salary for this position in the specified location starts from 44,800€ gross.

The final offer will be based on candidate location, skills, and qualifications, experience, and aligned with internal pay structures.

• Incentive Plan
• Lunch ticket or canteen
• Health Insurance
• Pension Fund
• Welfare
• Flexible working hours
• Hybrid work model
• Well‑being platform
• Family Care Benefits
• Parking and partnerships (gyms, sports centers, stores)
• EEO and Accessibility Statement

Qualified individuals with a disability may request a reasonable accommodation if they are unable or limited in their ability to use or access the Hitachi Energy career site as a result of a disability.

Referrals to a general inquiry form on the website are accepted to support needed accommodations during the job application process.

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