Senior Solution Delivery Specialist

Responsibilities of the role:

• Follows up solution implementation and ensure consistency between initial requirement and final delivery;
• Lead and execute test phases for internal functional test and customer validation;
• Define and maintain solution design, traceability, and change requests coordinating software factory, operations, and IT;
• Support operations in process discussion and understanding;
• Act as the primary point of contact between the software factory and business operations, mediating priorities and decisions;
• Deliver WMS solutions from requirements gathering through functional, integration, and acceptance testing—up to cut-over, go-live, and hypercare;
• Highlights gaps and evaluate solution proposal;
• Reports bugs, support in identifying problems and provide resolutions using root cause analysis;
• Interacts with operations engineer and process owners to help refine business specifications for new functionalities and process improvement;
• Monitors progresses and reporting according to KPI’s identified;
• Communicates and exchange with the customer and internal stakeholders.

Requirements

• Degree in Information Systems, Computer Science or Engineering is preferred;
• Proven experience in the supply chain and logistics industry;
• Hands‑on WMS experience, Blue Yonder knowledge is a plus;
• 3-5 years in software delivery/solution implementation;
• Quickly learn and achieve proficiency in new software applications and technologies as needed;
• Demonstrate attention to detail, problem solving;
• Strong attitude for understanding and analysing large amounts of data from multiple sources;
• Present organized and thorough information and data appropriate for intended audience;
• Ability to be summarize and be concise;
• Provide timely and professional support to all internal/external customers and vendors;
• Capable of planning own and others workload in dynamic environments with shifting priorities;
• SQL knowledge is mandatory while experience with Jira, Confluence and Xray is a plus;
• Team‑oriented, collaborative, and comfortable seeking input from peers and management;
• Comfortable working in a matrix organization across functions and geographies;
• Fluent in Italian and English; any additional European language is a plus (ideally French).

What We Offer

• Dynamic organization in which development and own input is key;
• Entrepreneurial, open and informal organizational culture;
• Working together with a friendly team to achieve a good result.

The expected pay range for this position is €40,000 – €45,000 gross annual salary.

GXO is a leading provider of cutting‑edge supply‑chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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