PMO Implementation Manager & Head of Product Delivery

The PMO Implementation Manager and Head of Product Delivery provides strategic and operational leadership for the end-to-end delivery of WFP’s digital services portfolio across corporate and field environments.

The role integrates project, programme, and product management to ensure that digital initiatives are prioritized, delivered, and operated in line with WFP business needs, enterprise IT processes, and compliance requirements.

Responsibilities

• Lead the Digital Services Product and Product Manager Team, covering both corporate and field-facing products, ensuring business value delivery through clear product strategies, roadmaps, and prioritization aligned with WFP business needs.
• Provide enterprise-level leadership across project, programme, and product management, ensuring consistent application of standards, methodologies, and governance across the portfolio.
• Ensure alignment of all initiatives with WFP’s strategic priorities, operational requirements, and humanitarian mandate.
• Ensure full compliance with WFP policies, financial rules, HR guidelines, procurement regulations, and enterprise IT governance frameworks across the digital services portfolio.
• Act as focal point for audits and oversight activities for branches within the portfolio, shaping and coordinating audit responses, mitigation plans, and follow-up actions.
• Maintain continuous audit readiness through strong control frameworks, documentation, and transparent reporting.
• Lead budget planning, forecasting, cost control, and reporting for multiple TEC branches, ensuring transparency, accuracy, and value-for-money delivery.
• Oversee cost recovery processes and ensure alignment between delivery plans, funding sources, and expenditure.
• Provide inputs to corporate reporting including APR, TEC Division Performance Plan, Corporate Risk Register, Internal Efficiency Gains, and Capitalization of Intangible Assets.
• Act as TEC CCI Coordination and Resource Manager, leading cross-branch planning and delivery for Corporate Change Initiatives (CCIs) with a TEC component.
• Ensure accurate budgeting, eliminate double charging, identify resourcing gaps, and align delivery timelines across TEC stakeholders.
• Collaborate closely with Branch Chiefs, and Project Managers to ensure integrated and prioritized delivery.
• Lead, coach, and develop a high-performing team of Product and Project Managers.
• Maintain oversight of recruitment, staffing plans, and funding, ensuring alignment with HR policies and workforce strategies.
• Act as a senior escalation point for stakeholders, resolving delivery risks and managing expectations across business and technical counterparts.

Requirements

• Advanced University degree in Business Administration, Economics, Information Systems, Project or Programme Management, or a related field, or First University degree with additional years of relevant experience.
• Minimum 8 years of experience in programme, project and/or product management, with at least 4 years in IT or digital environments.
• Minimum 2 years in HR and Finance.
• Demonstrated experience in budget, finance, and resource management for large-scale, multi-stream portfolios.
• Proven experience working within complex organizations, applying compliance, governance, and audit requirements.
• Strong ability to operate autonomously while coordinating across multiple stakeholders and reporting lines.
• In-depth understanding of WFP’s mandate, organizational model, and business operations.
• Strong knowledge of end-to-end WFP IT processes, enterprise service delivery, and digital product lifecycles.
• Advanced expertise in project, programme, and product management, including Agile and hybrid delivery models.
• Strong compliance mindset with demonstrated experience in audit response, risk management, and internal controls.
• Excellent communication, stakeholder management, and leadership skills.
• Strong analytical, organizational, and prioritization skills, with the ability to manage multiple complex delivery streams.
• Fluency (level C) in English language.
• Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language) desirable.

Skills

• Programme Management
• Project Management
• Product Management
• IT Management Practices
• Digital Product Lifecycle
• Budget Management
• Finance Management
• Resource Management
• Compliance Management
• Governance
• Audit Response Preparation
• Risk Management
• Internal Controls
• Agile Development
• Hybrid Delivery Approaches
• Stakeholder Management
• Leadership
• WFP IT Processes
• Enterprise Service Delivery
• Languages
• English, Arabic, Chinese, French, Russian, Spanish, Portuguese
• #J-18808-Ljbffr