In sintesi
- Mansioni: Gestisci il ciclo completo degli ordini e supporta i clienti con eccellenti servizi.
- Azienda: BMP Tappi, parte del gruppo Essentra Components, innovativa nel settore della produzione.
- Benefit: Bonus annuale, 27 giorni di ferie, giorno libero per il compleanno e per volontariato.
- Altre informazioni: Ambiente stimolante con opportunità di crescita professionale e miglioramento continuo.
- Perché questo lavoro: Unisciti a un team dinamico e contribuisci a soluzioni sostenibili per clienti globali.
- Qualifiche: Esperienza in servizio clienti e ottime capacità comunicative in italiano e inglese.
La retribuzione prevista è compresa tra 45000 - 60000 € per anno.
Overview
The Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process.
This role is working specifically for BMP Tappi, a manufacturing site located in Milan and part of the Essentra Components group, specializing in the production of high-quality closures and caps & plugs for automotive and manufacturing industries.
Our manufacturing site is a key hub within our global operations, delivering innovative and sustainable solutions to customers worldwide.
The role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfillment within a fast-paced manufacturing environment.
- Typical Accountabilities
- Manage the full order lifecycle, from order entry to delivery
- Act as the main interface between customers and internal teams (Sales, Supply Chain, Production)
- Monitor order status and proactively communicate updates, delays, or potential issues
- Ensure accurate data entry and maintenance in ERP systems
- Coordinate with production planning to align customer requirements with manufacturing schedules
- Handle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction
- Support the Sales Team in the preparation of the quotations
- Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.
- Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally
- Ensure compliance with company policies, quality standards, and service level agreements
- Contribute to continuous improvement initiatives to enhance customer service processes
- Supporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes
- Required Skills & Experience
- Previous experience in a customer service or related role
- Fluent Italian and Englishlanguageskills-writtenandverbal
- Strong customer orientation and problem-solving skills
- Excellent communication and interpersonal abilities
- Problem-solving skills
- High attention to detail and accuracy
- Team player with strong cross-functional collaboration skills
- Basic to mid-level math and analytical skills
- Proficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word)
- Ability to manage multiple priorities in a dynamic, deadline-driven environment
- Proactive mindset with a continuous improvement approach
- Experience working for a manufacturer of industrial products
- Experience in an international/multinational company
- Familiarity with ERP systems (e. g., SAP; Dynamics) and order management processes
What we offer
- Discretionary annual bonus
- 27 days annual leave plus bank holidays
- Additional day of annual leave for birthday
- Paid day off for volunteering
- Employee assistance program
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Customer Service Representative datore di lavoro: Frey Consulting Group
BMP Tappi è un datore di lavoro eccezionale, situato a Milano, che offre un ambiente di lavoro stimolante e collaborativo. Con opportunità di crescita professionale e un forte impegno per la sostenibilità, i dipendenti possono beneficiare di un pacchetto di vantaggi competitivo, tra cui un bonus annuale discrezionale, 27 giorni di ferie annuali e un giorno di permesso retribuito per il volontariato. La cultura aziendale promuove il lavoro di squadra e l'innovazione, rendendo ogni giorno significativo e gratificante per chi lavora con noi.
Dettagli di contatto:
Team di recruiting di Frey Consulting Group
