Description
Are you a results-driven leader with strong coaching skills and a passion for team development?
Required Language
German, English
Employment Type
Full time
Contract Type
Permanent
Description
Are you a results-driven leader with strong coaching skills and a passion for team development?
Do you want to be part of a dynamic support team?
If so, you might be our next Team Manager – German & English.
Your Profile
- German – Advanced level C1
- English – Medium level B2
- Completed higher education (college degree or equivalent) is required
- Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment
- Strong coaching and people management skills
- Ability to analyze performance data and drive KPI improvement
- Experience working in a structured, target-driven environment
- Flexibility to work in a rotational schedule, Monday–Sunday
Conditions For Internal Candidates
- No written warnings in the past 6 months or ongoing disciplinary process
Your future role:
- Lead, coach, and develop a team of Customer Support Representatives
- Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.)
- Conduct regular 1:1 meetings, performance reviews, and coaching sessions
- Identify development needs and collaborate with Quality and Training teams
- Drive engagement initiatives and contribute to a positive team culture
- Manage attendance, attrition, and workforce planning in collaboration with relevant departments
- Ensure compliance with company policies, procedures, and client requirements
- Handle escalations and support resolution of complex cases
- Analyze reports and implement action plans to improve operational results
- Participate in calibration sessions and operational meetings
- Support onboarding and nesting phases for new team members
- Act as the main point of contact between the team and upper management
You will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction.
Benefits
- Competitive salary
- Monthly performance bonus
- 35 RON meal tickets
- A well-defined career path with many opportunities to grow in different directions
At Foundever®, we make things simple.
Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.
We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience.
Let’s create best moments together. #J-18808-Ljbffr
Team Manager with German&English datore di lavoro: Foundever
Lavorare come Italian Customer Advisor per un marchio globale di elettronica di consumo a Milano significa entrare a far parte di un ambiente dinamico e multiculturale, dove l'innovazione è al centro di ogni attività. Offriamo retribuzioni competitive, formazione professionale retribuita e opportunità di crescita attraverso programmi di sviluppo, il tutto in un contesto che valorizza il benessere dei dipendenti con il nostro programma EverBetter. Unisciti a noi per contribuire a creare esperienze eccezionali per i clienti e per sviluppare la tua carriera in un settore in continua evoluzione.
