Night Manager

What’s in it for you

• Become part of a team that’s very passionate about creating great hospitality experiences.
• The annual salary (RAL) ranges between €26.000 and €28.000, in line with level C1 of the applicable CCNL.
• 26 days holiday (plus bank holidays), pension and life insurance (if applicable).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our team parties – we know how to have a good time!

Job Description

• Represent the Management during night hours, ensuring the proper functioning of the facility.
• Take care of our guests: from check-in to check-out, managing billing, ensuring that accounts and data are correct and taking care of every request or question.
• Consistently maintain a positive and friendly attitude, even when resolving complex or critical situations.
• Manage guest accounting in the home, ensuring billing accuracy.
• Operationally coordinate the hotel overnight to ensure guests are well cared for.
• Work with the Front Office Manager and the rest of the Hoxton team to define sales strategies and ensure maximum employment.
• Set ambitious yet realistic goals for the team, aiming for maximum occupancy and full guest satisfaction (100%).
• Ensure data integrity in all management systems and provide the necessary daily reports to each department.
• Manage daily overbooking levels and interface with all departments to maximize occupancy.
• Ensure that all phone calls are answered as quickly and efficiently as possible.
• Responsibility for closing the day, with preparation and verification of receipt reports.
• Monitor the safety of guests and their properties to minimize any risks or alarms.
• Lead the night team by example, keeping employees engaged, motivated, and supported, so they are ready to offer excellent service and feel free to ask for support if in doubt.
• Ensure that the decorum of common areas and technical rooms is always maintained, correcting any deficiencies immediately.
• Accurately perform Night Audit procedures, reporting any discrepancies and ensuring their prompt resolution.
• Ensure the safety of guests during the night hours while they rest.

Qualifications

• The most important thing is that you know how to offer a memorable experience: both for those staying with us and for those who come in just for a drink or a quick bite.
• Experience in the hotel or leisure industry in a similar role.
• Excellent knowledge of Italian and English.
• High level of verbal and written communication skills, computer skills and some understanding of GDS systems.
• Experience with Micros Fidelio Opera or a similar front desk operating system.
• Previous experience in the hospitality industry is a plus.
• You have a lot of experience in successfully handling different types of requests.
• Personality: You're looking for a place where you can be yourself; we don't want clones in suits here.
• Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night.
• You care about making a positive impact on the people you interact with, leaving them with a special memory.
• You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
• You feel like doing things differently and trying almost everything at least once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

• The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family.
• A competitive package and plenty of opportunity for development.

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