The Service Engineer (Technical Support & Operations) is responsible for the implementation, delivery, maintenance, and optimization of Endian solutions for partners and customers.
They ensure that every deployed system operates securely, reliably, and efficiently, serving as a key technical point of contact during service operations and maintenance.
This role requires a hands-on, proactive, and customer-focused approach, ensuring service continuity, partner satisfaction, and operational excellence.
Responsibilities
- Install, configure, integrate, and maintain Endian products and services
- Ensure system uptime, availability, backups, patching, and proactive monitoring
- Diagnose and resolve technical issues with a focus on root cause analysis, prevention, and continuous improvement
- Collaborate with internal teams to ensure service quality and consistency
- Document technical activities and maintain clear, structured communication with partners and internal teams
- Identify optimization and automation opportunities and contribute to process improvement
- Conduct or participate in partner and customer meetings, training sessions, and service reviews to ensure correct adoption and effective use of the Endian platform
- Knowledge of Linux system administration and networking fundamentals (TCP/IP, routing, VLANs, VPNs)
- Understanding of cybersecurity concepts (firewalls, ZTNA, IDS/IPS, threat prevention)
- Experience with virtualization and container technologies (VMware, Proxmox, Docker, or similar)
- Familiarity with monitoring and troubleshooting tools (Zabbix, PRTG, Nagios)
- Basic scripting and automation skills (e.g., Bash, Python, Ansible)
- Experience with IT service management tools (Jira, Confluence, or equivalent)
- Knowledge of ITIL best practices and ISO 27001 principles for IT service management and information security
- Ability to coordinate across technical teams and collaborate cross-functionally to resolve issues and improve services
- Excellent communication, documentation, and customer interaction skills
- Excellent command of English and Italian (German is a plus)
- Teamwork and collaboration mindset
- Accuracy, accountability, and reliability
- Flexibility and autonomy in problem-solving
- Analytical and solution-oriented thinking
- Adaptability in dynamic and fast-changing environments
- Passion for technology and curiosity for innovation
- Out-of-the-box thinking and proactive attitude
What we offer
- Agile structured, easy-going, distributed multi-national, multi-language organization
- Workplace which is never boring and allows the possibility to evolve professionally
- Possibility and encouragement to take a part on development of the company
- Flexible working location and hours
- Snacks and drinks at the office, lunch contributionA workplace that values innovation, collaboration, and continuous learning
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