Field Service Engineer (Florence)

What You’ll Do At Elekta
As a Field Service Engineer within Region Europe, you will service and support Elekta products across a defined territory. This is a home-based role involving regular travel to customer sites, where you will carry out planned maintenance, emergency corrective maintenance, upgrades, installations, customer support and technical troubleshooting. You will work independently while staying closely connected with the wider service organisation, escalating technical or customer issues when needed and ensuring all work is completed safely, professionally and in line with Elekta procedures.
Responsibilities

• Service, maintain, troubleshoot and repair Elekta products across the assigned territory.
• Carry out planned maintenance, emergency corrective maintenance, upgrades, installation work and customer support activities.
• Diagnose and resolve technical issues involving complex electronic systems, mechanical assemblies, vacuum systems, pressurised gas systems, high and low voltage systems and related service equipment.
• Complete corrective maintenance within agreed timescales, escalating issues appropriately while maintaining ownership until the customer is satisfied.
• Provide responsive, professional support to customers, ensuring a high standard of care and communication throughout the service process.
• Complete service reports, documentation and administrative requirements accurately and on time.
• Follow Elekta quality and safety policies at all times and report any issues that could affect product reliability, customer operations or safety.
• Maintain up-to-date knowledge of Elekta products within the service portfolio.
• Identify opportunities to improve customer satisfaction and share feedback, solutions or improvement ideas with the appropriate manager.
• Support the development of colleagues by sharing knowledge and providing training or guidance when required.
• Be prepared to travel within the assigned territory, and occasionally outside the home country, according to customer and business needs.
  

What You’ll Bring

• Technical college, university qualification or equivalent experience in a relevant engineering discipline.
• Strong technical knowledge across electronics, mechanics, PCs and servers, networking, diagnostic equipment, high vacuum systems and high/low voltage and current systems.
• Ability to fault find and repair at board level and below.
• Experience in a medical device service environment; experience servicing linear accelerators or brachytherapy systems would be an advantage.
• Competence with relevant IT technologies, including Windows OS, Microsoft Office applications and networking.
• Ability to manage your own workload, work independently and complete assigned tasks effectively.
• Strong customer focus with excellent interpersonal, written and verbal communication skills.
• A collaborative, solutions-focused approach and commitment to representing Elekta professionally.
• Completion of relevant Elekta technical training courses up to third line, or willingness to complete required training.
• Valid driving licence.
• English language skills, both written and spoken.
  

What You’ll Get

• Lunch voucher
• Medical insurance for employees and relatives
• Internet allowance
• Kindergarten support
• Company car, if applicable for the role
• Pension plan
• Enhanced maternity/paternity benefit: 1 month fully paid by the company
  

Application process
We look forward to receiving your application. Please submit your CV in English via the “Apply” button. We review applications on an ongoing basis, so we encourage you to apply as soon as possible.