Health Innovation, Account Manager

Job Description

The POSITION: We are seeking a highly motivated Account Manager to join our growing Health Innovation team.

In this client-facing role, you will be responsible for managing and expanding strategic relationships with clients while driving the development and delivery of strategic consulting and projects.

Working alongside multidisciplinary experts across strategy, medical affairs, market access, technology, policy, communications, and innovation, you will play a key role in driving both client success and growth.

You will support pharmaceutical, biotechnology, medtech, digital health company, healthcare providers and institutional stakeholders in designing and implementing healthcare innovation initiatives across digital health, patient engagement, artificial intelligence, connected care, and innovative models of care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Client Relationship Management
• Serve as a primary point of contact for assigned clients, building trusted relationships.
• Understand client business objectives, challenges, and strategic priorities to proactively identify opportunities for support and growth.
• Translate market, healthcare system, and stakeholder insights into actionable recommendations.
• Ensure high levels of client satisfaction through effective communication, responsiveness, and project oversight.
• Manage ongoing client engagements and coordinate activities across multidisciplinary project teams.
• Support account planning activities, including client mapping, stakeholder engagement, and growth strategies.
• Project Management & Delivery Excellence
• Manage multiple concurrent projects while maintaining high standards of execution and client service.
• Lead the planning, execution, and successful delivery of client projects.
• Define project scope, objectives, timelines, deliverables, governance structures, and resource allocation in alignment with client expectations.
• Monitor project progress, budgets, milestones, risks, and dependencies to ensure projects are delivered on time, within scope, and within budget.
• Foster effective collaboration and coordinate multidisciplinary teams including strategists, medical experts, consultants, analysts, communication specialists, and external partners.
• Facilitate project governance meetings, status updates, steering committees, and client review sessions.
• Identify and mitigate project risks, escalating critical issues when appropriate and implementing corrective actions when necessary.
• Ensure the consistent quality and accuracy of project outputs and client deliverables.
• Establish and track project KPIs and success metrics, providing regular performance reporting to clients and internal leadership.
• Ensure compliance with relevant healthcare, regulatory, quality, and data privacy requirements where applicable.
• Account Growth
• Identify opportunities to expand assigned clients and contribute supporting account development strategies and strategic partnership initiatives.
• Support proposal development, pitch preparation, and commercial discussions with prospective and existing clients.
• Collaborate with internal teams to develop innovative solutions aligned with client needs and market opportunities.

EXPECTATIONS OF THE JOB

• Travel: (not frequent: domestic and international)
• Hours: (minimum 40 hours per week)

Qualifications

• Bachelor's or Master's degree in business administration, marketing or a similar field.
• 3–5 years of experience in account management roles.
• Strong understanding of healthcare ecosystems, healthcare innovation, and industry dynamics.
• Demonstrated ability to manage client relationships and multiple projects simultaneously in a fast-paced environment.
• Strong project management skills, including planning, budgeting, resource allocation, timeline management, risk mitigation, and quality control.
• Strong business acumen and experience identifying opportunities, supporting commercial initiatives, and contributing to revenue objectives.
• Experience developing client proposals, project scopes, statements of work, and commercial recommendations.
• Experience managing project budgets, financial tracking, and resource allocation.
• Excellent interpersonal, communication, presentation, and stakeholder management skills.
• Advanced proficiency in Microsoft Power Point and Excel, with the ability to develop executive presentations and client-ready deliverables.
• Strong organizational skills, attention to detail, and ability to work both independently and collaboratively within multidisciplinary teams.
• High level of autonomy, accountability, and results orientation.
• Fluency in both Italian and English is essential.
• Equal Opportunity and Diversity Statement

We are an Equal Opportunity Employer.

Diversity, Equity & Inclusion have always been key to our success.

Our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry.

Diversity includes race, gender identity, age, disability status, veteran status, sexual orientation, religion, and many other aspects of one’s identity.

All employees’ perspectives are key to our success, and inclusion is everyone's responsibility.

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