In sintesi
- Mansioni: Collabora con i partner L&D/HR per sviluppare programmi di formazione personalizzati.
- Azienda: Compagnia di ospitalità innovativa con un forte focus sulla qualità del servizio.
- Benefit: Opportunità di crescita professionale e ambiente di lavoro stimolante.
- Altre informazioni: Ambiente dinamico con opportunità di networking e sviluppo personale.
- Perché questo lavoro: Fai la differenza nel settore dell'ospitalità e migliora l'esperienza degli ospiti.
- Qualifiche: Esperienza in ospitalità e competenze nella formazione e coaching.
Qualification:
- Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.
- Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation.
- Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
- Expert in using Microsoft Office 365 suite
- Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting.
- Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
- Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions
- Ability to speak English clearly, distinctly, and present professionally
- Exceptional skills in report writing and record keeping
Duties/responsibilities:
- Collaborates with L&D/HR partners to develop tailored training based on identified opportunities
- Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Global Partner Ratings’ conducted fleet-wide.
- Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders.
- Submit post-visit elevation planning reports to Executive Committee and onboard owners.
- Focused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience.
- Consultative holistic approach to ensure cross departmental communication is open & strong
- Owner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to utilize the data from internal evaluations to identify areas of opportunity
- Performs other duties as required.
Fleet Hospitality Director datore di lavoro: Celebrity Cruises, Inc.
Lavorare come Fleet Hospitality Director in questa azienda significa entrare a far parte di un ambiente stimolante e innovativo, dove la crescita professionale è incoraggiata attraverso programmi di formazione personalizzati e opportunità di mentoring. La cultura aziendale si basa sulla collaborazione e sull'eccellenza del servizio, con un forte impegno per la soddisfazione degli ospiti e dell'equipaggio, il che rende questo ruolo non solo significativo ma anche gratificante. Inoltre, la posizione offre l'opportunità di influenzare direttamente gli standard di qualità riconosciuti a livello globale, contribuendo a creare esperienze indimenticabili per i nostri clienti.
Dettagli di contatto:
Team di recruiting di Celebrity Cruises, Inc.
