IT-Technical Specialist

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Apple Retail is where the best of Apple comes together.

We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services.

You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

• Minimum Qualifications
• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken (sign language supported).
• Preferred Qualifications
• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.
• Be curious and open to learning from others and helping each other grow.

At Apple, base pay is one part of our total compensation package and is determined within a range.

This range provides the opportunity to progress as you grow and develop within a role.

Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions.

Apple employees are eligible to participate in the Apple Inc. discretionary stock programs.

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition.

Learn more about Apple Benefits
For information about pay and roles, select a store and view pay information.

Note: Apple benefit, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

At Apple, we're not all the same.

And that's our greatest strength.

We draw on the differences in who we are, what we've experienced, and how we think.

Because to create products that serve everyone, we believe in including everyone.

Therefore, we are committed to treating all applicants fairly and equally.

We will work with applicants to make any reasonable accommodations.

At Apple, we believe accessibility is a fundamental human right.

You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools.

By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

• Learn about accessibility in Apple’s workplace
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