Overview
In this role you will act as a technical bridge between customers, sales, and R&D to enable UEI hardware and software adoption across Europe. You’ll support design, deployment, and debugging, and deliver calibration and service work from UEI’s Milan station. You’ll engage in pre- and post-sales activities, run technical trainings, and help shape product enhancements through customer feedback. This position offers hands-on engineering impact with regional travel, cross-functional teamwork, and a strong customer-experience focus.
Responsabilità
- Support European customers in designing, deploying, and debugging UEI solutions
- Provide pre- and post-sales technical support via phone, email, virtual meetings, and on-site visits
- Troubleshoot hardware, software, and embedded systems at system level
- Perform application analysis, prototyping, testing, and debugging for effective solutions
- Conduct software testing, code reviews, and validation for customer and internal systems
- Bridge customers, sales, and R&D to relay requirements and suggest enhancements
- Lead customer training sessions (remote and on-site) on UEI products
- Collaborate with European sales to drive opportunity development from initial contact to close
- Qualify technical requirements and propose appropriate UEI hardware/software
- Assist with solution positioning, technical presentations, and product demonstrations
- Prepare quotations and technical documentation for the sales process
- Maintain accurate CRM records of customer activities and opportunities
- Participate in sales meetings and regional planning
- Represent UEI at trade shows and events
- Operate and support EU calibration station in Milan, including calibration, verification, and testing of UEI products
- Maintain calibration records and ensure compliance with quality/regulatory standards
- Coordinate calibration scheduling across Europe and maintain a safe lab environment
- Serve as regional point of contact for calibration-technical questions
- Perform other duties as assigned
Requisiti fondamentali
- Bachelor’s degree in a technical field or equivalent experience
- 5+ years in a customer-facing technical role (Applications Engineer, FAE, Sales Engineer, etc.)
- 5+ years hands-on experience with calibration, electronic test equipment, or service lab operations
- Experience in data acquisition, embedded control, test & measurement, or related systems
- Travel approx. 30% across Europe
- Fluent English (additional languages a plus)
- Outstanding verbal and written communication
- Strong presentation skills
- Customer-centric problem solving
- C / C++ software development
- LabVIEW or similar DAQ/control software
- Embedded systems experience (Linux-based, RTOS)
Field Applications Engineer, Europe datore di lavoro: AMETEK
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