Area Manager ICQA (Inventory Control and Quality Assurance), ICQA Area Manager

Area Manager ICQA (Inventory Control and Quality Assurance)

We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance team.

Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network, where we manage fast-moving inventory.

Each center operates under high‑speed, high‑reward conditions, and adherence to policies and procedures is essential.

Key Responsibilities

• Lead and supervise a team of hourly associates, including team leads and a data analyst, assigned to inventory control, quality assurance and problem‑solving operations within the fulfillment center.
• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control, quality assurance and problem‑solving operations in accordance with network strategies, ensuring compliance and consistency with SOX.
• Conduct shift planning and forecasting, assign and direct work, and oversee projects to streamline processes, increase quality, and optimize productivity.
• Review KPIs daily, weekly, or monthly and perform quality analysis on any behaviors or processes that could impact inventory integrity and customer experience.
• Gain expertise in key fulfillment center process paths and exception handling to drive continuous improvement alongside the operations management team.
• Support interviewing and training of fulfillment center managers and associates, developing talent and hiring the next generation of managers.
• A Day in the Life

You’ll work shifts at one of our fulfillment centers, overseeing inventory control, quality assurance and problem‑solving operations.

Your day typically starts with a team huddle, where you review previous shift performance, set daily goals, and address any ongoing issues.

Throughout your shift, you conduct inventory discrepancies analysis, oversee the resolution of receiving issues, and coach team members on accuracy improvement.

You regularly analyze data for trends and opportunities for process improvement, collaborating with other partners in FC operations or central teams that own catalog, procurement, supply chain, process engineering, loss prevention, and program management.

You make quick, informed decisions to keep operations running smoothly, stay on the floor to observe processes, coach team members, and enforce safety standards.

You dedicate time to developing your team members, providing feedback, and identifying training needs.

By shift end, you prepare a handover for the next shift, summarizing key events, ongoing issues, and priorities.

About the Team

The EU ICQA mission is to prevent and remove customer‑facing defects with the goal of providing world‑class service to our customers, at the lowest possible cost.

The vision of ICQA is to exceed customers’ expectations, both buyers and sellers.

We drive defect‑free order fulfillment by operating most efficiently and accurately, creating and implementing quality standards in our FC processes (receive, stow, count, pick, pack & ship).

We lead with empathy to create a safer, more productive, higher‑performing, and more diverse work environment, empowering team members to grow and achieve their aspirations.

• Basic Qualifications
• A degree from an accredited university or equivalent experience in operations management.
• Relevant experience in performing data analysis and understanding data sets and tools.
• Proficient in the local language and English, both spoken and written.
• Advanced Microsoft Office suite skills, especially Excel.
• Previous experience leading teams.
• Preferred Qualifications
• A resilient, focused problem‑solver and self‑starter, with the ability to multi‑task and prioritize in a complex and ambiguous environment.
• Strong commitment to employee development, and an exceptional level of dedication and motivation for team management.
• Proven ability to influence peers or stakeholders at varying levels of seniority within the Ops organization.
• Knowledge of and experience with Lean and Six‑Sigma methodologies and techniques.

Salary and Benefits

The minimum gross annual base salary for this position is EUR 47,400 annually.

The salary listed corresponds to working on a full‑time basis; for part‑time hours, the salary will be pro‑rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate’s skills, competencies, and experience.

Amazon’s salary package may include a sign‑on payment and participation in a restricted stock unit scheme operated independently by Amazon. com Inc. in the USA.

In addition to statutory benefits and those applicable to the relevant collective agreement, company supplementary benefits may apply subject to further terms.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Please consult our Privacy Notice (https://www. amazon. jobs/en/privacy_page) to learn more about how we collect, use and transfer personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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