Overview
In this leadership role, you guide the Customer Application Specialist team across EMEA, aligning technical expertise with sales objectives. You shape workforce planning, develop internal partnerships, and drive customer value through expert pre- and post-sales support. You stay ahead of market trends and coach teams to meet evolving client needs. This role combines people leadership with strategic impact to elevate customer experience and business results.
Retribuzione / Benefits
- remote work option
- full-time schedule
- travel opportunities (35%)
- competitive pay range dependent on location
Responsabilità
- Lead and develop the team of Application Engineers to support pre- and post-sales activities and meet sales quotas
- Plan, deploy and optimize resources across the EMEA field organization and partner support functions
- Build internal and external partnerships to capture customer requirements and influence product design
- Maintain market and competitive intelligence to guide strategy and responses
- Monitor and adjust utilization via reporting tools to optimize performance
- Collaborate with sales managers to demonstrate the value of OneAgilent to customers
- Invest in coaching and development plans to upskill employees for market needs
- Drive solutions that align with market needs and improve the support organization
Requisiti fondamentali
- Master degree or equivalent with experience in Life Sciences/Clinical Diagnostics
- Minimum of 5 years of people management experience
- Strong business management and negotiation skills at senior levels
- Solid understanding of Life Sciences/Clinical Diagnostics market
- Fluent in English (written and spoken); other languages are a plus
- negotiation skills
- leadership and people development
- stakeholder management
- technical expertise provisioning to field organization
- planning and utilization reporting
- pre-sales and post-sales support
Director - Customer Application Specialist EMEA datore di lavoro: Agilent Technologies
Agilent è un datore di lavoro eccezionale, offrendo un ambiente di lavoro collaborativo e orientato alla missione, dove i dipendenti possono sviluppare le proprie competenze tecniche e di servizio al cliente. Con opportunità di crescita professionale continua, formazione completa e vantaggi come auto aziendale e assicurazione sanitaria, lavorare come Customer Support Engineer a Firenze/Bologna significa contribuire a scoperte significative nel campo della scienza analitica, in un contesto dinamico e stimolante.
Dettagli di contatto:
Team di recruiting di Agilent Technologies
