Service Coordinator

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries.

Accelleron’s 3,000 employees are continuously innovating to deliver best‑in‑class products, services, and solutions that are mission‑critical for the energy transition.

You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

• Act as the primary point of contact between customers and the service team, handling inquiries, resolving issues, and providing updates on service requests.
• Coordinate and schedule service appointments, ensuring timely allocation of resources and adherence to service timelines.
• Maintain accurate records of service activities, including service requests, work orders, and client communications, to facilitate smooth workflow and accountability.
• Conduct follow‑up calls or surveys to ensure customer satisfaction, address any concerns, and identify opportunities for improvement in service delivery.
• Provide administrative assistance to the service team, including data entry, report generation, and coordination of meetings or training sessions.

• Bachelor’s degree in mechanical or naval engineering.
• Internships or coursework related to customer service or project coordination is a plus.
• Good verbal and written communication skills in Italian and English are essential for interacting with customers and internal teams effectively.
• Strong organizational abilities to manage multiple tasks simultaneously, prioritize workloads, and meet deadlines.
• Meticulous attention to detail to ensure accuracy in documentation and service scheduling.
• Ability to quickly identify and address issues as they arise, demonstrating resourcefulness and critical thinking.
• Basic proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) software is desirable.

• A customer‑centric approach with a commitment to providing exceptional service and building positive client relationships.
• Ability to work collaboratively with cross‑functional teams, including service technicians, sales representatives, and administrative staff.
• Flexibility to adapt to changing priorities and unforeseen challenges in a fast‑paced service environment.
• Strong time management skills to efficiently prioritize tasks and allocate resources according to service demands.
• Aptitude for resolving conflicts diplomatically and finding mutually beneficial solutions.
• Eagerness to learn and develop new skills, staying updated on industry trends and best practices in service coordination.

This is a permanent full‑time vacancy. The work environment for a Service Coordinator typically involves a combination of office‑based tasks and interactions with customers and service teams. It may require occasional travel to customer sites or attendance at service‑related events. The atmosphere is dynamic with a focus on delivering high‑quality service while maintaining professionalism and customer satisfaction.

• Employee assistance program
• Welfare benefit
• Life insurance policy
• Ticket/Restaurant